Back to jobs
New

Customer Success Manager

Chicago, IL

 Why project44? 

At project44, we’re on a mission—to make supply chains work.  

We revolutionize supply chains with our High-Velocity Supply Chain Platform. As the connective tissue of the supply chain, project44 optimizes global product movement, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for 1,300 leading brands across industries including manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas. Our High-Velocity platform eliminates supply chain friction, enabling sophisticated inventory control, exceptional customer experience, and predictive analytics through machine learning and automation

Key Accountabilities 

  • The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts 
  • Your core responsibility is to ensure our customers receive value through adoption of our products and services 
  • You will succeed in the role by executing the following activities, but not limited to... 
    • Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering value-driven initiatives 
    • Proactive management of customer health metrics and overcoming engagement obstacles as they emerge 
    • Intimate understanding of our customer’s strategic business priorities to ensure continued and expanding partnership 
    • Maintain a deep familiarity of project44’s offering, resources and product development 
  • You will be responsible for delivering business outcomes related to the growth and retention of your assigned portfolio 
  • Closely monitor contract renewal forecasts and collaborate cross-functionally with your sales counterparts to ensure timely and full renewal 
  • Uncover, develop, and maintain account expansion opportunities 
  • This position will be evaluated on the achievement of critical business outcomes of your portfolio, not limited to... 
    • User adoption and value realization performance 
    • Portfolio retention
  • You will coordinate, prepare and deliver best-in-class Executive Business Reviews on a regular basis while engaging a broad cross-functional team 
  • Develop detailed, accurate annual forecasts for portfolio revenue  
  • Establish relationships with leadership across sales, services, product, channel, and support leadership to ensure cross-functional alignment at scale 
  • Deliver against Key Performance Indicators (KPI) as aligned to V2MOM and Executive Charter 
  • Partner with Sales Executive and Leadership to ensure process, reporting and execution align to meet customer’s needs 
  • Support a culture that encourages and motivates members to achieve their maximum  
  • Build strong operational rigor around goal setting, measurement, and accountability 

Requirements 

  • 5+ years of progressive customer-facing experience 
  • History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to C-suite 
  • Possess a business acumen capable of delivering independent business challenge diagnosis, success planning and cross-functional mobilization 
  • Embodiment of a growth mindset in all aspects of your daily performance 
  • Executive-ready communication skills in a variety of mediums (virtual/in-person) and the ability to handle interactive customer-facing engagements aimed at conveying value in the present and future state 
  • High degree of intellectual curiosity and inquisitive nature – you are a critical thinker who is always looking for a way to make things work better 
  • Strong project management skills - you keep all the moving pieces organized and on time 
  • A deep passion for peer leadership and delivering results with a cross-functional team 
  • Ability to understand complex business goals and deliver creatively impactful solutions 
  • Prior experience supporting Fortune 500 customer relationships/accounts 

Preferred Skills 

  • 5+ years in performance consulting, supply chain SaaS, or senior level customer success experience with a complex SaaS/technology solution 
  • Experience making data driven decisions and ability to pivot as priorities change 
  • High degree of competency and comfort in ambiguous and autonomous work environments 
  • Familiarity with various tools such as Microsoft office suite, Salesforce, Tableau 
  • 4-year degree required; advanced degree preferred 

Diversity & Inclusion

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

 

More about project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Do you have a list of references you want to upload?

Accepted file types: pdf, doc, docx, txt, rtf

Please include at least 3 references that we may contact should we move further into the interview process.

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in project44’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.