Managed Services Specialist

Why project44?  

At project44, we’re on a mission to make supply chains work. With Movement, our High-Velocity Supply Chain Platform, project44 optimizes the movement of products globally, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for over 1,300 leading brands across manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas industries. Recently named to Fast Company’s Most Innovative Company’s List, project44 is headquartered in Chicago with a diverse team spanning 19 global offices and growing.

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain issues, let’s talk.

About the role:

As a member of the Managed Services team, you will hold a highly visible analytical role that requires interaction and partnership with business leaders, customers and carriers. Your passion for multi-tasking will prove useful as you will be responsible for proactively managing customer relationships, carrier relationships and communication to help improve data availability and customer value. You should be an expert in developing and analyzing large data sets, enjoy diving deep into data analysis, discovering root causes, and designing long-term solutions.   

If you are passionate about leveraging data to drive business outcomes and thrive in a collaborative and high paced environment, we invite you to join our team as a Managed Services Specialist. This role offers the opportunity to make a meaningful impact while continuously learning and growing professionally.  

What you’ll be working on:

• Conduct deep-dive data analysis for data insights and a data pattern identification.
• Coordinate activities with carriers to drive data improvements
• Continuously monitor and assess performance metrics, identifying trends and areas for improvement.  
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions; regular cadence & progress reports are essential   
• Hold carriers and customers accountable for driving change and improvement to increase their data availability and quality for customer-carriers under your management 
• Use open-source visualization tools to triage and trouble shoot shipment errors  
• Collaborate with internal stake holders to drive project success and yield customer value   
• Develop a deep understanding of our different carrier integrations methods per mode  
• Work & coordinate with third-party providers or partners to ensure seamless delivery and data alignment in a 3PL / DaaS model for mutual end customers 
• Work within Zendesk to manage and resolve customer and carrier issues; a part of the role involve operating within a ticketing system for case management and follow-up

What you’ll need:

• 3 – 5 years' experience as a data analyst or has customer facing delivery experience. 
• SaaS or software and/or logistics industry experience is nice to have. 
• Have strong analytical skills with the ability to translate complex data into actionable insights and easy to understand insights for our customer 
• Solid understanding of source data, its strengths, weaknesses, semantics, and formats  
• Excel pro-efficient (e.g., advanced formulas, macros) 
• Knowledge of data visualization tools such as Tableau, SQL, Power BI, Kibana, Observe or similar is beneficial 
• Have experience in understanding API’s and code is a benefit 
• Detail-oriented with a focus on accuracy and quality of work 
• Ability to balance multiple projects with competing priorities 
• Must be organized to keep track of various projects and milestones 
• Experience developing and executing end-to-end projects 
• Strong communication and problem-solving skills, customer focus and results orientation 
• Must have excellent English, any other languages are plus (bonus points for any EU language) 
• In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office 5 days weekly
• Working Hours: Typically between 12:00 PM – 9:00 PM or 2:00 PM – 11:00 PM IST, with flexibility for time zone alignment.

Diversity & Inclusion:  

At project44, we are designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We are focused on creating a company where all team members can bring their authentic selves to work every day.  

We are building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organisation, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.  

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we would love to review your application!  

For any accommodation needed during the hiring process, please email recruiting@project44.com. Even if you do not meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.  

More about project44:  

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.