Senior Program Manager, Technical Services

Lehi, Utah; Raleigh, North Carolina

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

 

SHOULD YOU ACCEPT THIS CHALLENGE...

The Sr. Program Manager, Technical Services will partner with Technical Services leadership and the larger Customer Experience organization to ensure Customer Success. Our goal is to deliver the best Support in the industry by continually innovating and improving on our delivery model and processes to consistently meet our customer’s business needs and expectations. This Project Management role will serve as a trusted advisor to the leadership team to help identify, prioritize and drive projects and initiatives that support our goals and strategy.

You will use your experience and understanding of the Technical Support delivery business to partner closely with senior support leadership on identifying continuous improvement opportunities while also helping to prioritize and drive actions to completion. You will oversee project delivery for a number of technical services focused projects and to ensure projects are delivered on time, within budget and to a high standard. You will have delivered projects with varying complexity from medium to large sized projects, within Technical Services organizations.

This role will be an integral part of Pure’s Technical Services team by understanding strategic priorities and helping to identify, prioritize and drive initiatives that deliver value back to Pure and our customers. You will work with cross-functional teams within CX(Customer Experience), Product Management, and Engineering to help scope, drive consistent communication and ultimately deliver on identified initiatives.

  • Being a trusted advisor for senior leadership assisting in proactively identifying continuous improvement opportunities aligned with business priorities.
  • Provide Operational support for QBRs, Monthly updates, Annual Planning, etc to stakeholders
  • Working in a dynamic environment that will require management or tracking of multiple projects/initiatives concurrently while allocating and managing resources to ensure project success
  • Provide project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes while identifying potential risks and developing mitigation strategies for on time deliveries
  • Collaborate with multiple cross-functional teams to drive actions and resolutions
  • Accomplish Pure’s mission by completing relevant duties as needed when requested by management
  • You will be required to occasionally travel globally per this role as requirements dictate.

 

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

  • 8+ years’ experience in project/program management and operations in an external Customer-facing environment
  • PRINCE2 or PMP certification. ITIL, AGILE & other certifications would be advantageous
  • Excellent business writing and communication skills
  • Strong presentation skills
  • Collaborative self-starter
  • Knowledgeable on the full project management lifecycle from proposal through to delivery
  • Excellent organizational, analytical and negotiation skills
  • Excellent problem solver; Ability to define problems, collect data, establish facts and draw valid conclusions
  • Must be enthusiastic, proactive, action oriented, capable of independently solving complex workflow problems, and able to communicate clearly and effectively to internal and external stakeholders
  • Customer centric mindset with prior experience and knowledge of the storage or high-tech industry, understanding of the technology, and Support Delivery services.
  • Experience in a Customer Satisfaction focused environment
  • Lean Six Sigma training and experience is a plus.
  • Bachelor's Degree or related subject area and/or equivalent work experience
  • Professional Project Management certification
  • You will be based in Utah or North Carolina.  As this is an office-centric role, you are expected to be present in the office for 5 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or North Carolina office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

The annual base salary range is: $103,000.00 - $178,000.00 

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LI-ONSITE

 

WHAT YOU CAN EXPECT FROM US:

  • Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
  • Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
  • Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.​ 

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.

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