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CX Training Specialist

Atlanta, Georgia

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. 

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. 

QGenda is headquartered in Atlanta. 

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. 

About Your Role 

As part of the Customer Experience (CX) Internal Training & Development team, the Training Specialist plays a pivotal role in driving the success of our training programs and enhancing the CX employee journey and satisfaction within our QGenda organization. Your knowledge in technical content design/development, collaboration, content management, process improvements, leadership, and technical training delivery will be essential in achieving our training goals.

Based in Atlanta with a hybrid work arrangement, we are seeking a Training Specialist to join our team and play an important role in ensuring CX employees are equipped with the knowledge and skills they need to succeed. We are looking for that special individual who can seamlessly transition between delivering engaging training sessions and designing and developing impactful training content.

How You’ll Make an Impact 

Delivery and Facilitation

  • Conduct engaging and informative training sessions, both in-person and virtually.
  • Adapt training content and delivery methods to meet the diverse learning styles and needs of participants.
  • Utilize various training methods, including live demonstrations, workshops, and interactive sessions, to ensure effective knowledge transfer.
  • Excels during training sessions by taking technical software concepts and making them easy to understand.

Design/Development/Evaluation

  • Create comprehensive training outlines/storyboards, including identifying learning objectives, detailing all content, knowledge checks, etc. 
  • Develop and maintain training materials, guides, presentations, videos, simulations, and resources to deliver training content effectively.
  • Partner with Instructional Designers to create the learning assets (eLearning, videos, simulations, learning path, etc.) using Adobe Suite.
  • Work cross-functionally to determine training needs and tailor training programs accordingly.
  • Identify areas for improvement in the training process and develop initiatives to enhance the effectiveness and efficiency of training programs.
  • Gather feedback from trainees and stakeholders to continually refine training content and methods.
  • Lead training sessions for larger groups, demonstrating advanced proficiency in the software.

 How You Can Make an Impact

  • Excellent communication and interpersonal skills, with the ability to effectively engage with SMEs, stakeholders, and cross-functional teams.
  • Highly organized, detail-oriented, and capable of managing multiple projects simultaneously in a fast-paced environment.

Experience You Bring 

  • 3+ years of training and content design/development related experience preferably in a technical/software industry; 1-2 yrs QGenda knowledge a plus
  • Bachelor's degree or equivalent work experience
  • Familiarity with planning, developing, and facilitating training programs incorporating latest adult learning theories 
  • Experience with Adobe Products including - Rise, Storyline, and Premier Pro preferred
  • Strong organization, time management, communication and presentation skills
  • Excellent written and verbal communication skills
  • Proven track record of developing engaging training content and delivering effective training sessions
  • Demonstrated ability to work collaboratively in cross-functional teams
  • Ability to work independently in a fast-paced, agile environment

Not Required, but Nice to Have

  • Experience/exposure to the healthcare ecosystem

Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: 

  • Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
  • Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
  • Paid parental leave for birth, adoption or permanent placement 401(k) with company match 
  • Options to work in a hybrid-working model or remotely from home, depending on the position
  • Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more 

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. 

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. 

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly. 

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