Senior Manager - DevOps

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Role Scope:
As the Head of Devops & Infra Engineering (Senior Manager) you will oversee multiple projects under the DevOps & Infrastructure stream.‬‭ You‬‭ are‬‭ expected‬‭ to‬‭ manage‬‭ a‬‭ team‬‭ of‬‭ highly‬‭ qualified‬‭ DevOps‬‭ Engineers‬‭ who‬‭ will‬‭ design,‬‭ build,‬ and‬‭ maintain‬‭ a‬‭ stable‬‭ and‬‭ efficient‬‭ infrastructure‬‭ to‬‭ optimize‬‭ service‬‭ delivery‬‭ across‬‭ production,‬‭ QA,‬ and development environments throughout the development lifecycle.‬ As the leader of this stream, you will be tasked with creating its vision and strategy and define and own the KPIs. This role balances technical leadership with people management, focusing on building both reliable systems and high-performing teams.

Responsibilities:

Individual

• Ensure industry best practices in Infrastructure Architecture, Continuous Delivery and Integration, Deployment, Security, 3rd-level Support, and Test Automation.
• Take ownership of all infrastructure and development operations, ensuring work meets user and commercial objectives, is delivered on time, within budget, and to agreed quality standards.
• Create roadmaps, identify delivery milestones, and determine capacity and cost requirements.
• Lead capacity planning, disaster recovery, and failover strategies to ensure business continuity.
• Strategize, design, and implement highly efficient solutions on AWS Public Cloud for security, resilience, performance, networking, availability, and blue-green deployments.
• Enhance the System Development Life Cycle methodology and associated cross-functional tools to ensure adoption and continuous improvements.
• Stay updated on the global state of commercial cloud and open-source operations.
• Automate repetitive tasks for environment provisioning, monitoring, and incident resolution, reducing manual interventions.

As a leader

• Develop and evangelize excellent engineering and organizational practices.
• Advocate for modern, agile software development practices.
• Handle hiring, coaching, mentoring, feedback, and career development.
• Collaborate with other leaders in the organization as part of the leadership team.
• Coordinate with management and external stakeholders or customers.
• Foster a healthy, collaborative engineering culture aligned with company values.
• Set and manage expectations with other engineering and operational teams.

Qualifications:

• ‭The‬‭ overall‬‭ experience‬‭ of‬‭ 7+ ‬‭ years‬‭ in‬‭ Infrastructure‬‭ with‬‭ 5+ ‬‭ years‬‭ of‬‭ experience‬‭ in‬‭ Cloud‬
• Extensive knowledge of one or more public clouds (AWS preferred)‬
• ‭Engineer‬‭ at‬‭ heart:‬‭ We‬‭ want‬‭ leaders‬‭ who‬‭ like‬‭ to‬‭ be‬‭ in‬‭ the‬‭ thick‬‭ of‬‭ things,‬‭ brainstorming‬‭ about‬ architecture, technology, researching solutions, etc. Be an architect in the room‬
• Knowledge‬‭ of‬‭ emerging‬‭ technologies,‬‭ various‬‭ platforms,‬‭ tools,‬‭ products,‬‭ and‬‭ their‬‭ respective‬ applications.‬
• ‭Experience‬‭ with‬‭ orchestration‬‭ and‬‭ containerization‬‭ tools‬‭ such‬‭ as‬‭ docker‬‭ container‬‭ and‬ Kubernetes.‬ 
• Experience in the design, development, and optimization of highly available CI/CD pipelines (Jenkins, GitHub Actions, ArgoCD, etc.) to enable fast, safe, and scalable deployments.
• Has championed the adoption of Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Pulumi.
• Experience in establishing robust observability frameworks leveraging tools like Prometheus, Grafana, ELK stack, or Datadog.
• Strong understanding of networking, load balancing, CDN strategies, and storage systems.
• Strong interpersonal and communication skills, for both technical and non-technical audiences.‬
• ‭Experience‬‭ with‬‭ Unix/Linux‬‭ environments‬‭ &‬‭ understanding‬‭ of‬‭ databases such as MySQL,DynamoDB and caches like Redis, DAX etc.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.