Logistics Manager, Canada

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Logistics Manager, Canada

We are seeking a Logistics Manager to join our growing team.

We are seeking a highly organized, analytical, and proactive logistics operator to manage end-to-end order fulfillment performance for the Canadian business. This individual will own operational execution across order management, Canadian warehouse fulfillment, middle-mile transportation, final-mile delivery performance, and reverse logistics.

The ideal candidate is comfortable managing complex fulfillment networks involving multiple fulfillment sources including Canadian, US and Asian distribution centers. They thrive in a fast-paced ecommerce environment and bring a strong operational mindset to identify root causes, resolve issues quickly, and implement scalable improvements.

Responsibilities

Canadian Warehouse & Operational Leadership

Own the day-to-day operational performance of Quince’s Canadian 3PL warehouse, ensuring inbound, outbound, and returns operations run efficiently and meet fulfillment SLAs.

• Lead daily operations at the Canadian 3PL warehouse including inbound receiving, outbound fulfillment, and returns processing.
• Ensure orders fulfilled from the Canadian warehouse meet SLA requirements for pick, pack, and dispatch.
• Work directly with the 3PL to resolve operational issues and improve throughput.
• Monitor warehouse productivity and operational capacity.
• Identify operational improvements that increase fulfillment speed and reduce handling costs.

Order Management and Exception Handling

Own end-to-end order lifecycle performance for all Canadian customer orders, regardless of fulfillment origin (CA, US, Asia, India, Dropship etc)

• Monitor daily order flow and ensure orders are fulfilled, dispatched, and delivered within defined SLAs.
• Track P90 Order-to-Delivery performance with a target of ≤ 5 days.
• Break down and analyze delivery failures by root cause including fulfillment delays, middle mile transportation failures, final mile guarantee miss, customs clearance, vendor delays
• Manage operational visibility across the order pipeline to identify delivery risks early.
• Partner with Customer Experience to resolve delivery issues impacting customers.
• You will report to our weekly Logistics Ratings - Contact Rate and Customer Reviews pertaining to a negative experience. 

Carrier Management  and Performance Reporting

Manage transportation performance across middle-mile logistics and final-mile delivery networks.

• Oversee the middle-mile network, including Airskipping, Line Skip (Truck), Airprot Retrievals and Final Mile Injections 
• Coordinate freight scheduling for both air and truck transportation.
• Forecast transportation demand and ensure adequate freight capacity.
• Monitor performance of final-mile carriers across Canada.
• Track Metrics Including On-Time delivery, transit time, O2D P90, Carrier Exceptions
• Conduct weekly reviews with partners, 

Reverse Logistics and Return Restocking Performance

Own reverse logistics operations for the Canadian business and maximize recovery value from returned inventory.

• Manage returns intake, inspection, and restocking processes with the Canadian 3PL.
• Improve back-to-stock rates through better rework processes and quality inspection workflows.
• Partner with the warehouse to implement returns reconditioning processes where applicable.
• Implement return-to-vendor programs for specific product categories.
• Build liquidation processes for unsellable inventory to maximize recovery value.

Qualifications

Required: 

• In office/facility Monday through Thursday.
• 5–8+ years of experience in logistics, supply chain operations, fulfillment, within an Ecommerce environment. 
• Experience working with 3PL warehouse partners and overseeing daily warehouse operations, must include Returns management. 
• Strong understanding of ecommerce order management workflows, including fulfillment, dispatch, transit, and delivery milestones.
• Experience managing carrier networks and transportation operations, including parcel, trucking, or air freight.
• Ability to work on-site at the Canadian warehouse (GTA) 1–2 days per week to support operational oversight and collaboration with the 3PL partner.

Preferred:

• Bachelor’s degree in Supply Chain, Operations, Business, or related field preferred.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.