Scaled Account Manager

Role Overview

We are seeking an Account Manager - Scaled Accounts to lead and scale a new program designed to engage and retain our smallest but valuable customer segment through a blend of automation, proactive engagement, and customer enablement. This hybrid role is ideal for a customer-first operator who enjoys building systems, creating scalable content, and cultivating customer relationships.

This is a unique opportunity to build something from the ground up while having an immediate impact on customer retention and expansion. The ideal candidate has a strong background in customer success or account management, a knack for systems thinking, and an ability to create content that makes our customers successful.

Key Responsibilities

Account Management

• Own the renewal process for your book of business, ensuring on-time, successful renewals
• Identify and qualify expansion opportunities, working cross-functionally to close them
• Leverage customer health signals, product usage, and key milestones to prioritize outreach and optimize engagement at scale
• Maintain accurate and up-to-date account plans, forecasts, and CRM data

Program Operations

• Build and manage the foundation of Quiq’s tech-touch customer engagement program, using tools like Salesforce, Outreach, etc
• Own automating customer journeys, playbooks, renewal triggers, and alerts
• Track program performance and evolve strategies based on data and customer feedback
  
  

Customer Enablement 

• Develop onboarding content, quick-start guides, and product tutorials tailored to this and other customer segments
• Host recurring enablement sessions like office hours or webinars to drive feature adoption
• Partner with Product and Marketing to ensure scalable content meets real customer needs
  
  

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
• Hands-on experience with automation workflows, approaches and tools 

Proven ability to balance high-impact, tech-enabled engagement strategies with thoughtful, relationship-driven customer interactions

• Strong written and verbal communication skills; able to simplify complexity for customers
• Operational mindset: you’re energized by building processes and improving them over time
• Self-starter who thrives in fast-moving, cross-functional environments

Bonus Points

• Experience supporting SMB or long-tail customer segments
• Previous work building or contributing to a tech-touch or digital CS program
• Experience with Outreach, Salesforce and/or Marketo 
• Experience in SaaS and highly technical products

Benefits:

• Market competitive total compensation package
• 100% company paid family medical and 100% individual dental and vision insurance coverage
• Flexible, unlimited vacation policy
• Stock options
• Strong company culture

Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are early stage, immigration sponsorship is not available.