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IT Help Desk Associate

El Segundo, California, United States

Radiant is an El-Segundo, CA-based clean energy startup building a nuclear microreactor. A climate-friendly alternative to diesel generators, Radiant's Kaleidos 1MW microreactor will be the world's first portable, zero-emissions power source that works anywhere. We plan to test our development reactor by 2026 and if successful, it will be the first new commercial reactor design to achieve a fueled test in over 50 years. Radiant's goal is to bring one of the world's first factory-constructed microreactors to market. Our microreactor can bring power to remote parts of the world and provide backup power for life-saving applications in hospitals or disaster-relief scenarios. 

IT Help Desk Associate

Radiant is seeking its first dedicated IT Help Desk Associate. You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues. This role requires to be both reactive and proactive, from troubleshooting and finding solutions to problems to enacting process improvements for smoother employee experiences. The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to continuously learn new technologies. You will be instrumental in enabling our success to test the first new reactor design in over 50 years by 2026.

Responsibilities and Duties:

  • Provide first line technical assistance and support to in-person and remote end users resolving computer, software, hardware, network, and peripheral issues.
  • Manage support request software system, Jira, to ensure timely and effective issue resolution.
  • Maintain IT inventory including workstations and accessories.
  • Collaborate with other members of IT to complete user-facing projects.
  • Provide smooth and effective on-boarding and off-boarding for all employees and contractors.
  • Develop and maintain documentation and processes as company scales. 

Required Skills and Qualifications:

  • 1+ years in a help desk, IT associate, or similar industry position.
  • Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise).
  • Excellent and effective verbal and written communication.
  • Must have great attention to detail in both issue resolution and proactive follow up in process improvement.

Desired Skills and Qualifications:

  • 2+ years in a help desk, IT associate, or similar industry position.
  • Experience with Office 365, Microsoft Entra ID (formerly Azure AD), and/or Intune.
  • Experience with troubleshooting macOS and Linux.
  • Desire to go the extra mile and leave no stone unturned when troubleshooting and reaching solutions.
  • Eager to continuously learn new technologies with an innate sense of curiosity.

Employee Benefits for Eligible Employees:

  • Stock: Substantial incentive stock plan for all full time, salaried employees.
  • Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum plans.
  • One Medical: Sponsored memberships for employees and their dependents. 
  • Vision: 100% top tier plan coverage + 50% for dependents.
  • Dental: 100% top tier plan coverage, orthodontia extra, 50% for dependents.
  • Voluntary Life, Accident, Hospital, Critical Illness, Commuter and FSA are offered as employee contributed benefits.
  • Free snacks and drinks onsite. 
  • Flexible PTO policy.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Unfortunately, we are unable to provide visa sponsorship at this time. This position involves access to technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.

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