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Senior Product Designer

Boston (Remote) or New York (Remote)

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

What this role is about:
The Product team at RapidSOS is looking for a Senior Product Designer to help build, scale, and evolve our life-saving technology. In this role, you will lead the design of complex, high-impact experiences across our entire platform and RapidSOS brand. You will design solutions and establish standards that create coherence, consistency, and clarity across the RapidSOS ecosystem. 

As a Senior Product Designer, you will operate with a high degree of autonomy, owning design work from problem definition through launch and iteration. You will partner closely with Product Managers, Engineers, and cross-functional stakeholders to design systems that bring together real-time data, mapping, AI-driven insights, and human decision-making in high-stakes environments. You will shape solutions that balance user needs, technical constraints, and business goals while maintaining a relentless focus on clarity, trust, and usability. 

This role is ideal for a designer who thrives in ambiguity, thinks in systems, advocates deeply for the user experience, and is motivated by designing tools people rely on in critical moments.

What you’ll do: 

  • Lead end-to-end design for platform-level experiences that span multiple products and workflows
  • Design AI-first experiences, such as decision support, automation, recommendations, or data summarization that streamline and reimagine customer workflows
  • Thoughtfully design how AI outputs are presented, explained, and integrated into human workflows
  • Create high-quality storyboards, wireframes, prototypes, and detailed design specifications that scale across teams and products
  • Plan, prepare, and conduct user research using both quantitative and qualitative methods, analyze user feedback, and synthesize insights for informing and inspiring the product organization. 
  • Communicate design rationale clearly, articulating tradeoffs and user impact to cross-functional partners
  • Advocate for accessibility, consistency, and usability while balancing technical and operational constraints
  • Contribute to design systems, shared components, and platform standards
  • Support and mentor other designers through collaboration, critique, and feedback

What we’re looking for in our ideal candidate: 

  • 7+ years of product design experience working on complex digital products or platforms
  • Experience designing cross-product or platform-level systems, not just isolated features
  • Strong systems thinking and the ability to design for multiple users, workflows, and contexts
  • Demonstrated experience designing AI- or ML-enabled products, including human-in-the-loop workflows or data-driven decision support
  • Experience with or strong interest in GIS, cartography, mapping, or geospatial visualization
  • Proficiency in Figma and modern design tools, with a high bar for interaction and visual quality
  • Experience planning and conducting user research and translating insights into product strategy
    Ability to work independently, manage ambiguity, and drive design work forward in collaboration with partners
  • Strong communication skills and comfort influencing cross-functional stakeholders

What we offer: 

  • The chance to work with a passionate team on solving one of the largest challenges globally 
  • Competitive salary and benefits and equity participation 
  • A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $140,000 - $165,000. This role will also be eligible to receive equity options. #LI-Remote 

 

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

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