Associate Manager - Channel Partnerships

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

Roles and Responsibilities:

This position will be for an Associate Manager Role (Farming) in IC Capacity, with a focus on partnerships accounts Pan-India and Pan- Industry : 

Primary:

• Account Management: Develop account plans for assigned partner portfolio, outlining objectives, strategies, and tactics to drive retention and growth. 
• Relationship Management: Develop deeper working relationships with partners to ensure a seamless experience for partners and alignment b/w partner goals and company objectives.
• Retain and grow the assigned portfolio by  analyzing partner needs, identifying opportunities as well as risks and implementing targeted initiatives to mitigate churn.
• Maintain/develop a deep understanding of the core products (Payment Gateway and other payments products such as PP, PL, etc.) 
• Should have/build deep level understanding of payments/ fintech markets’ demands and trends
• Should have the ability to negotiate with clients who are using competition and handle objections with ease
• Use sales tools effectively to drive maximum sales and reporting efficiency
• Understand and work towards teams/organizations objectives at all times
• Display agility, customer centricity and efficient cross-functional working to ensure a seamless partner experience
• Be the single point of contact for given partners and act as an escalation point to drive resolution in a timely, proactive manner

This is a sales based role with clear and strong bias for result orientation. 

Mandatory Qualifications:

• Must have 2-4 years of  sales experience in SaaS or in a B2B setup.
• Experience with the fintech industry would be preferred.
• Experience of handling a partnerships role/affiliate program is preferred.
• Strong communication skills (written and verbal) and technical aptitude.
• Strong interpersonal skills and an ability to build rapport with customers.
• Must be a hands-on, self motivated and results-oriented person with strong problem-solving skills.
• Organized and reliable; able to work independently with direction, available as per need.
• Should have the ability to present and share insights to the senior management.