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Director, Data Curation

Boston, MA

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Director, Data Curation

As the Director of Data Curation, you will manage a large Business Process Outsourcing team of 60+ individuals. In this critical role, you will ensure that our team consistently delivers high-quality, timely, and reliable data curation services that exceed customer expectations. You are the strategic partner to multiple engineering and service delivery teams across our company.

What you’ll do:  

Group Leadership and Management:

  • Guide BPO team managers to mentor and develop our team, fostering a culture of high performance, accountability, and continuous improvement.
  • Establish performance goals, metrics, and KPIs to track performance and align our BPO team with company objectives.
  • Conduct monthly and quarterly performance reviews, providing constructive feedback to team leaders.
  • Make decisions on changes to team capacity and resource allocation, managing costs to budget.

Operational Excellence and Process Improvement:

  • Identify and resolve process bottlenecks and recurring points of failure.
  • Drive improvements to procedures to optimize operations and enhance efficiency.
  • Ensure compliance with all relevant policies, procedures, and regulatory requirements.
  • Provide reports and recommendations to senior management on challenges and improvement initiatives.

Customer Relationship Management :

  • Maintain strong, direct relationships with internal customers in engineering, onboarding, support, and customer success management (CSM.)
  • Team with support and CSM to resolve process breakdowns and negative CSAT reports.
  • Work with internal customers to define and meet service level objectives (SLOs).

What you’ll bring: 

  • Bachelor's or Master’s degree in Business Administration, Operations Management, or a related field
  • Minimum of 8+ years of experience in technical operations management, with a proven track record of success in leading large teams.
  • Strong understanding of SaaS technology and business processes.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to drive process improvement and operational excellence.
  • Strong analytical and problem-solving skills.
  • Experience managing vendor relationships.
  • Experience working with end customers across multiple departments.

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info? 
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

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