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Product Content Manager

Valhalla, New York, United States, Las Vegas, Nevada, United States, Remote

Product Content Manager


At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview

Rectangle Health enables healthcare providers to simplify the business of healthcare by making it easy to engage patients and process payments. One of our core value differentiators is how simple it is to set up Rectangle Health and get the most out of our products.  As a Product Content Manager at Rectangle Health, you will play a crucial role in empowering customers with the training, documentation, and in-app guidance they need to succeed with our products.  

 

This is a highly intrapreneurial and collaborative role. We are seeking someone who takes initiative, asks questions, and thrives in cross-departmental collaborations. You have a keen sense of how to shape content strategies that drive customer success by building clear, user-friendly content and processes. You are an excellent communicator across a variety of mediums with experience in content creation, technical writing, and/or customer education.  You are more than comfortable in a start-up environment where things move fast, opportunities abound, and getting the job done almost always requires creativity and grit. If you are passionate about making complex information accessible and empowering users with the right resources, we’d love to hear from you! 

For Full-Time Employees we offer:

  • Competitive health, dental, and vision benefits
  • Guardian Hospital Indemnity coverage
  • Life & LTD
  • 401(k) matching up to 3%

Primary Job Duties

  • Create and maintain feature guides for internal and external audiences 
  • Develop and maintain in-product click-through training experiences that drive action 
  • Provide technical documentation support to the Product team 
  • Develop and maintain feature-specific training videos, and remix video content to suit different audiences and placements 
  • Own the creation of internal and customer-facing release notes across multiple product areas to tell the story of our continuous innovation 
  • Inventory and consolidate support articles, User Guide contents, and other materials to establish a single source of truth 
  • Manage our new Help Center by ensuring contents are current and helping to identify and solve for gaps in content 
  • Champion new high-impact content as opportunities arise 

Minimum Qualifications:

  • 2-6 years' experience in customer enablement, technical writing, or product training in a technical industry 
  • Strong ability to translate complex product functionality into easy-to-understand content 
  • Experience creating training videos, Help Center documentation, and in-app guidance tools 
  • Experience thriving in a fast-paced, start-up environment 
  • Familiarity with Salesforce Knowledge, WordPress, and Pendo is a plus 
  • Excellent communication, editing, and project management skills 

Our users come from diverse backgrounds, and we believe our team should too. We value different perspectives and experiences to build better products for everyone. 

About Us:

A leader in innovative healthcare technology for over 30 years, Rectangle Health is a trusted partner to more than 40,000 healthcare providers.  The company’s comprehensive platform, Practice Management Bridge®, streamlines daily business operations including communications and engagement, payments and reimbursements, and office compliance.  Customers of all sizes, in all sectors of healthcare, rely on Rectangle Health’s easy-to-use and scalable software to deliver a measurable increase in productivity and profitability, while improving patient experience.

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