Technical Support Associate (L1):

 At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview:

We are seeking a customer-focused professional to join our Support Department, where delivering exceptional service is key to ensuring customer satisfaction, loyalty, and long-term retention. In this role, you will provide first-line technical support for complex issues related to credit card processing terminals integrated with our proprietary software solutions. 

For Full-Time Employees we offer:

• Competitive health, dental, and vision benefits
• Guardian Hospital Indemnity coverage
• Life & LTD
• 401(k) matching up to 3%

Primary Job Duties:

• Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to Sr. Technical Support Staff.
• Assist users with basic troubleshooting steps for login issues, connectivity problems, and common user errors
• Follow up with users to ensure issue resolution and customer satisfaction
• Provide training and support remotely on our payment processing platform
• Train physicians, providers, and office staff on RH’s technologies as needed
• Document interactions and maintain communication records in Salesforce CRM
• Monitor and respond to multiple chat sessions simultaneously while maintaining high-quality service
• Meets the standards of the job, quality standards, adherence to schedule, and average handle time  

Minimum Qualifications:

• Bachelor’s degree in IT or related discipline
• Minimum 2 years’ experience in a technical-related field; healthcare tech experience preferred
• Experience providing technical support via live chat, with a focus on timely and accurate resolution
• Familiarity with chat platforms and tools (e.g., Intercom, Zendesk Chat, Salesforce Live Agent, or similar)
• Experience working in Salesforce or a similar CRM to manage and resolve inquiries
• Must be able to comply with HIPAA and PCI rules and regulations 
• Strong attention to detail and the ability to work independently
• Ability to work cross-functionally with varied stakeholders
• Exceptional communication skills, both written and verbal, with a strong emphasis on clear and professional chat interactions 

About Us:

Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.

View our CCPA disclosure notice here