Job Application for GSSC consultant ETS at Reed & Mackay Internal

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Online check-in inbox

Automatic replies - Out of Office emails
Emails from Airlines regarding bidding for upgrades
Emails from airlines asking for feedback/survey
BA emails - Confirmation of Changes
Emails from airlines with cancellations or delays - Check the booking to see if already highlighted and being worked on - Forward to a desk or Traveller & Booker
Emails from airlines with information on being able to check in baggage for free - forward to Traveller and Booker
Emails from Clients - Forward to Desk or ETS to action or reply

Online check-in Pending

Monitor the pending check in's in IQ
Check if you are able to push the check-in through
Check if there is any issue with the bookings
Clear pending
Send to desks once they are online
Email clients to advise check-in is not available

Flight Monitors

Monitor tasks in IQ
For delays - send a template email to the traveller and booker
For Cancellations or possible missed connections - check for alternatives and template email to the traveller and booker
If a complicated booking - is cancelled or missed connection - flag it to ETS team to follow up

Robotics

Monitor tasks in IQ
Delete all information only tasks that require no action
Check booking history to establish if any urgent action is required
Highlight tasks to ETS that require follow-up action

Quality check of ETS call logs

Use IQ Call Log function to check the logs
Check call log for duplications
Check call log for clients who should not be charged
Check call log for correct grammar and punctuation - correct any abbreviations

Basic email enquiries from clients

Contacting hotels for special requests
Copy of Itinerary or boarding pass
Simple questions regarding existing bookings
Adding information to a booking

Online Support

Ticketing errors
Unticketed PNR’s awaiting approval
Online queries from clients
Triaging of Chat function when available

Ticketing & Reissues

Schedule change reissues
Involuntary re-routing reissues
Revalidations including EMD’s

First Name

Last Name

Preferred First Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

I confirm I have a minimum tenure of 9 months

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I confirm am not currently being supported by a Performance Improvement Plan and my most recent performance rating is not “Needs Development”.

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I confirm there are no ongoing negative conduct-related matters, or active disciplinary involving me at this time

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I agree to inform my manager about my application before the interview process commences.

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If you are applying for a role based in a country different from your current place of employment, are you legally authorised to work in that country for Reed & Mackay on an ongoing, indefinite basis, and are you already in the process of relocating there independently (without requiring company‑funded relocation support)? I understand that the company will not sponsor me for this role.

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I understand that selection for this role may be subject to business approval, workforce planning, and internal mobility guidelines

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GSSC consultant ETS

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