Senior Application Support Specialist

Enterprise Application Support

The Team:

The Enterprise Application Support team at Enfusion is responsible for providing technical support and troubleshooting assistance for the company's enterprise applications. They play a crucial role in ensuring the smooth operation and availability of critical business systems.

 

The Role:

In this role, you will act as a liaison between our client-facing teams and internal development. The purpose of this role is to perform tier I & II technical support. This will require knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time. 

 

What You’ll Do:

• Deploy and provide application support for industry leading investment management platform running on Unix/Linux platforms. 
• Work with the development and systems teams to streamline processes and communication with groups outside of the technology teams. 
• Investigate issues and escalate to the proper development teams. 
• Learn how the technology behind the system works. 
• Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support. 
• Identify and implement areas lacking automation. 
• Work with development to forecast severity of issues and throughput for fixing issues across teams. 
• Maintain awareness of issue status after handing off to other teams.
• Provide root cause analysis as required internally. 
• React to various monitoring and alerting systems. 
• Weekend on-call shift on a rotational basis. 

 

What You’ll Need:

To be successful in this role, you should have the following:

• Computer Science/Engineering background (preferred)
• Exposure and experience to finance (preferred)
• Comfortable with Linux CentOS and Linux Mint and Bash scripting
• You should be able to understand Java
• XML
• Basic Networking (DNS, packet loss, etc)
• SQL
• Jira/Zendesk/Logs experience
• Ability to work remote during off hours and participate in shift rotations 
• Good communication, both verbally and written
• Apache/Tomcat/Web Services experience (preferred)

 

At Enfusion, the best ideas win. Come be part of the future of fintech!

 

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