Senior Associate-MS Operations Manager

THE TEAM:
The managed services teams harness constantly evolving technology, data, and industry best practices to provide meaningful insights to transform your business. These teams perform numerous duties such as accounting, reconciliations, portfolio valuation, client onboarding, liaising with clients and 3rd parties, as well as participating in frequent internal discussions around process improvement and new offerings. As outsourced partners of our clients' middle and back-office operations groups, our mandate is to enhance and optimize their operational efficiency.
THE ROLE:
In this role, you will be part of a talented and efficient Fund Services team that works on mission-critical projects within middle and back-office operations. You will manage various accounting and operational processes on behalf of our global client base while maintaining transparent communication with our clients and their fund administrators and trading counterparties.
WHAT YOU’LL DO
• Responsible for the growth and scale of operations and delivery of Enfusion’s Outsourced MBO Services line of business in the Bangalore office.
• Define and manage the optimal team structure as the line of business grows and provide guidance towards Enfusion’s recruiting efforts to maximize the quality of the structure.
• Adapt to challenges and opportunities within the Outsourced MBO line of business, including a 24-hour delivery cycle with various shifts.
• Drive the enhancement of our client experience by providing visionary guidance for the department's products and offerings.
• Design optimal workflows and standards for facilitating client deliverables across:
A) Middle Office:
• Daily reconciliation of trades, positions, and cash against Prime Brokers, FCMs, ISDA Counterparties, and Custodians
• Proactive break resolution and communication for reconciliation breaks. Responding to break resolution emails from 3rd parties
• T+0 trade affirmation.
• Facilitating clearing and settlement of trades across asset classes.
• Cash and collateral management
• Processing of corporate action events
• Processing of position lifecycle events
B) Back-Office:
• Position, P&L, and Cash Reconciliation against Fund Administrators
• Trial Balance Reconciliations against Fund Administrators
• Booking and maintenance of non-trading accrual and expense schedules
• Break resolution and Fund Admin communication for reconciliation issues
• Shadow accounting at the fund, share class, series, and investor levels
• Maintain and improve operational efficiencies across the organization
• Ensure the smooth, effective operation of the department including:
• Successful on boarding of new MBO Services clients
• Compliance to all accounting and operational procedures
• Proper daily product and service delivery
• Escalation and resolution of high exposure items
• Maintaining client satisfaction
• Develop and track operational KPIs for the line of business in accordance with objectives for the line of business as well as client SLAs
• Assist with improving and automating existing processes to mitigate risk and increase scalability
• Proactively monitor and manage capacity and help with forecasting in this area
WHAT YOU’LL NEED:
• 10 plus years minimum of experience in Middle/Back-Office support role at Hedge Fund, Fund Administrator or Prime Broker
• People Management Experience-Should have managed a small team- 2 to 5 members
• Should have worked with various financial products such as Structured Products, MBS, CDS, IRS, TRS, Bank Loans, CFDs etc.
• Fund Accounting experience
• Proficient in the use of Microsoft Excel and Word
• Ability to handle and prioritize multiple tasks and work independently
• Willing to work in shifts including APAC and EMEA