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EMEA Services Practice Director

United Kingdom

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Beats, and Logstash — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. 

We unite Elasticians across 30+ countries (and counting!), 18 timezones, and 30 different languages into one coherent team, while the broader community spans across over 100 countries.

As a Practice Director of Services at Elastic, you will lead, nurture, grow and manage our Services Consulting teams within the EMEA business. You will amplify our culture for innovation, continuous learning and inspire our teams to stretch further and apply their world-class talent to ensure our customers achieve successful outcomes. 

Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most interesting and complex search problems, and our Professional Services teams assist and lead our customers in the use of our products towards these efforts.

This role will require you to manage, grow and provide strategic direction for our growing services consulting teams; supporting the delivery of our Services Consulting business and assisting grow this business. You will be accountable for driving new propositions & service offers, meeting financial targets, and building strong relationships both within Elastic and with our customers and partners. You will provide CTO support to our most significant engagements and carry a utilisation target for these.

Responsibilities:

  • Practice Strategy - Driving the definition, communication and successful implementation of the EMEA Consulting growth strategy
  • Business Leadership - taking accountability for achieving critical business Services KPIs for the practice 
  • Culture - Promote, grow and nurture an environment that encourages innovation, a challenger mindset, points-of-views (POVs) and celebrates the success of our team and customers.  Be a champion for our Source Code. 
  • Culture of Innovation & Learning: You will champion & promote a culture of innovation across the practice that allows us to grow a world class consulting service to our customers 
  • Best Practice and Assurance - Ensure we continually adopt and successfully implement the practices, methods and approaches to successfully deliver against our customer commitments both locally within EMEA and globally. 
  • Mentor and Promote: You will leverage your technical and architecture background to assist and mentor EMEA Practice team members solve issues with our customers and also plan their own career development plans
  • Project Leadership: You will actively contribute to & steer our most significant delivery projects

Qualifications:

  • Minimum of 10 experience in relevant professional services organisation experiencing rapid growth rooted in the implementation of technology projects. 
  • Have a thorough understanding of project delivery and undertaken CTO type roles within these
  • Proficiency in the value and delivery aspects of the  technology domain of search, analytics, security or related technologies and be willing to thoroughly learn the Elastic platform technologies.
  • Proven track record of building build and deep sustained relationships with strategic clients
  • Track-record of transforming and rapidly scaling a Professional Services organisation while preserving the quality and securing new talent and been successful as a practice/business leaders
  • Evidence of having led to the growth of a services business through actions such as: developing best practices, improving sizing, advancing offerings, etc.
  • Ability to travel up to 30% of the time, including internationally

Skills:

  • Utilise industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
  • Create a compelling vision and clearly communicate our ambition to internal teams to drive alignment, excitement and buy-in to evolve.
  • Be a recognized role model for collaboration, leadership and overall business results
  • Form a strong relationship with the License Sales organisation and regional Alliances/Partner organisations that are instrumental to success and growth
  • Demonstrable track-record of people leadership

 

#LI-PF1

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

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