Senior Manager, Sales Operations

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Sr. Manager of Sales Operations who will thrive in a dynamic high-growth start-up environment. 

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. 

What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Sales team to support this growth!

This role will be based in our Raleigh, North Carolina HQ. As a member of our leadership and management team, you will work in person out of our Raleigh HQ 4x week (M, W, F + one additional day).  

Job Overview:

Relay’s Senior Manager, Sales Operations will be pivotal in building a world-class sales organization, driving operational excellence, and enabling scalability. The ideal candidate is obsessed with customer experience, believes no detail is too small, and is excited to multitask & drive simultaneous projects. You will work closely with Relay’s Sales, Marketing, and Operations teams.

You are the technical master that understands how to design systems and processes to enable revenue growth strategies. As a highly skilled and motivated Sales Operation Manager you’ll work closely with our sales team to observe and understand the on-the-ground sales behaviors to remove bottlenecks and optimize the buyer experience. You will be responsible for delivering best-fit solutions by collaborating with other department stakeholders to ensure a holistic view is considered across the business. As a subject matter expert, you are a trusted source on CRM administration, sales tech stack, reporting, and forecasting.

What we look for: 

• Experience in sales operations within high-growth SaaS companies.
• Proven track record of driving results through data-driven decision making.
• Strong background in sales system design, CRM management, and revenue optimization.
• Excellent communication skills with a focus on collaboration across departments.
• Ability to thrive in a fast-paced and evolving environment.

What you will do:

• Work with the VP of Sales to design and implement scalable sales systems to support our Revenue and GTM strategies.
• Partner with the VP of Sales and the Director of Sales Enablement to identify bottlenecks and drive initiatives that improve rep productivity and overall team performance.
• Build and manage a sales operations function to support forecasting, pipeline management, territory planning, and compensation modeling.
• Collaborate with cross-functional teams including Marketing, Product, and Customer Success to ensure alignment on go-to-market strategies.
• Provide insights and recommendations to leadership based on sales data analysis and performance metrics.
• Provide recommendations for system design to ensure tight feedback loops across the organization

What you will bring to this role:

• Proven experience in a sales operations role within a fast-growing SaaS company.
• Strong project management skills with the ability to lead complex, multi-departmental initiatives.
• Deep expertise in CRM management and experience leading CRM migrations (preferably to HubSpot).
• Excellent communication skills and the ability to work cross-functionally to achieve shared goals.
• A strategic mindset paired with strong analytical and problem-solving abilities.
• Track record of implementing effective sales processes that drive revenue growth and efficiency.

Desired knowledge, skills and/or attributes:

• Experience: 5+ years in sales operations
• Technical Proficiency: Advanced knowledge of CRM platforms (HubSpot preferred), sales automation tools, and analytics software.
• Analytical Skills: Ability to interpret complex data sets and translate them into actionable strategies.
• Leadership: Strong leadership skills with the ability to inspire and mentor team members.
• Collaboration: Experience working with cross-functional teams to drive initiatives and achieve strategic goals.
• Adaptability: Comfortable working in a fast-paced, rapidly changing environment.
• Communication: Clear and persuasive communicator, able to influence at all levels of the organization.

About us: company, culture & perks:

We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life).

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.

The Relay Hybrid Work Model

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Wednesdays and Fridays. These purposeful in-person days in a thoughtfully designed office help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.