Deployment Systems Engineer

Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, and healthcare to move from reactive chaos to proactive control.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.

Why join Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work impact global brands immediately.
• Hyper-Growth Trajectory: With 461% growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.

Ready to help us build the Intelligent System of Action? 

Join us in Raleigh and let’s get LIT.

About Relay

For decades, enterprise technology has focused on the 20% of workers sitting behind desks, while the 80% who power the physical economy have been left behind in an analog void. Relay is fixing the "Operational Black Hole" by providing an Intelligent System of Action (SOAR) that connects frontline teams. We are replacing disconnected, legacy radios with rugged, AI-powered smart devices that run on our patented Steady Link™ network, allowing teams to communicate, stay safe, and turn voice into operational data.

As we rapidly scale and expand our enterprise footprint across Manufacturing, Steel, Food & Beverage, and Logistics, we need a technical leader to quarterback our most massive and complex physical rollouts.

The Role: Your Mission

As a Deployment Systems Engineer (DSE), you are the technical quarterback for Relay’s largest enterprise deployments. When an enterprise customer purchases thousands of Relay devices for a multi-site rollout, you own the physical and network reality of making that deployment successful.

You sit within our Solutions organization alongside Solutions Engineers (SE) and Forward Deployed Engineers (FDE). While the SE secures the technical win, and the FDE writes the code for complex SCADA/API integrations, you orchestrate the system. You will ensure the customer's facility has the right power load, charging infrastructure, and network capacity to support our devices, and you will coordinate the exact timing of hardware delivery and software integration.

Key Responsibilities

• Quarterback Enterprise Deployments: Act as the primary technical project leader from the moment a massive deal closes to the moment the devices are powered, connected, deployed at the customer. You are responsible for handing off from Solutions Engineering, coordinating activities with Customer Success, and developing an implementation plan for Forward Deployed Engineering.
• Infrastructure & Network Engineering: Conduct site audits to ensure the customer's IT and physical infrastructure is ready. You will assess Wi-Fi and cellular network capacity for Relay's Steady Link™ technology (simultaneous redundant Cell + Wi-Fi connectivity), manage firewall configurations, and calculate the electrical amperage and power drop requirements for installing massive charging stations.
• Direct Technical Resources: Identify when custom software development is required (e.g., integrating Relay with a customer's ERP or IoT sensors) and deploy our Forward Deployed Engineers (FDEs) to execute the coding, ensuring their work aligns with the physical rollout timeline.
• Hardware Logistics & Staging: Coordinate with our Supply Chain team to ensure thousands of MIL-STD 810H, IP68/69K devices are provisioned, staged, and shipped to meet our 48-hour operational SLAs.
• Build the Onboarding Center of Excellence (CoE): Play a foundational role in building our Onboarding CoE. You will create repeatable technical deployment playbooks that optimize Time-to-Value (TTV) and lower COGS across diverse segments like Steel, Specialty Logistics, and Hospitality.

Who You Are / What You'll Need

• Technical Systems Expertise: You have a deep understanding of enterprise networking (Wi-Fi 6, Cellular Systems (DAS, Private and Public Wireless), RF propagation, MAC whitelisting, firewall rules) and physical facility infrastructure (power loads, low-voltage cabling).
• The Quarterback Mindset: You are a master of logistics and project management. You can look at a complex deployment involving hardware manufacturing, software integration, and physical construction, and align all moving parts to a single "Go-Live" date.
• Executive Presence: You are comfortable putting on a hard hat to walk a steel mill with a Plant Manager, and equally comfortable sitting in a boardroom talking security protocols with an IT leader.
• Hardware / IoT Experience: Previous experience deploying physical hardware, AV equipment, enterprise networking gear, or IoT sensors at a massive scale.
• Cross-Functional Fluency: You know how to draw clear boundaries. You know when a problem requires an FDE (software/code) vs. when it requires CS (user adoption and workflow training).
• Willingness to Travel: This role requires being on the ground at massive industrial and hospitality sites to ensure technical readiness, with 75% travel.
• Minimum of 3 years professional experience in a fast-paced environment.

How this role fits into the Relay Engine:

• Solutions Engineers (SEs) architect the deal in the pre-sales phase.
• Deployment Systems Engineers (DSEs) own the physical and network infrastructure rollout, ensuring the site is ready.
• Forward Deployed Engineers (FDEs) write the custom integrations (directed by the DSE during deployment, or embedded long-term).
• Enterprise Support (ES) sit with Product Engineering and handle complex technical issues that arise with customers. 

Customer Success (CS) Onboarding Managers coordinate with DSE to train the frontline workers and shift supervisors on how to actually use the software and own the long term success post onboarding.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Join Us On-Site in Raleigh!

At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. Our hybrid work model is designed to foster these connections, giving you the best of both worlds: the power of in-person collaboration and the flexibility you need.

We ask our teams to work from our amazing Raleigh headquarters on Mondays, Wednesdays, and Fridays. We've found that being together on these core days helps us build authentic, trusting relationships more quickly. This collaborative energy is essential for how we work—not just with each other, but also as long-term partners with our customers. 

We encourage new Relayers to maximize their time in the office early on. Building strong relationships from the start is key to your success and helps you quickly feel like a part of the Relay family.

You'll be encouraged to get out of the office and connect directly with our customers, whether at their properties or at a trade show, no matter your role. And when you're in the office, you'll enjoy our fantastic, amenity-rich space and the vibrant culture that make Relay a great place to work.