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Onboarding Manager - APAC

Remote-Australia

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. 

All of our positions are fully remote. You do not have to relocate to join us!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Onboarding Operations APAC, joining our Onboarding team.
This role is managing a high volume regional operations team, that is both customer and employee facing and directly impacting the way our customers employees are being onboarded.
It is ideal for someone with extensive experience in high volume operational work, that loves solving problems and finding scalable solutions to support their team.
To be successful in this role you must be a driven people-leader and have extensive experience in scaling operations while achieving high quality.
You will be reporting to the Senior Manager, Onboarding Operations


Requirement

  • Demonstrated People Management experience in a high-volume operational team, in the APAC region and developing operational employment processes in conjunction with team.
  • Deep understanding of APAC country employment and/or labour laws, benefits/payroll processes, and employment contracts.
  • Understanding Employment Agreements in multiple countries/jurisdictions will most certainly be an added advantage in this role.
  • A people-first leader that can operate entirely independently and take responsibility for the results of the team.
  • Strong sense of ownership. Accountable for the performance of your team, and to drive improvement while living Remote’s values.
  • Calm under pressure and able to hold difficult conversations.
  • Decision maker. Uses data to drive decision making and escalates where appropriate.
  • Team orientated, builds trust with direct reports and empowers them to do their best work.
  • Pragmatic and flexible approach to challenges, able to iterate and think strategically.
  • Previous start-up experience or hyper-growth experience would be most ideal for this position.
  • Ability to adapt to a fast-paced, international work environment with a passion for making an impact. This is not a corporate environment, this is a modern tech company.
  • Excited by the constant change and growth working in a startup company brings.
  • Writes and speaks fluent English
  • It's not required to have experience working remotely, but is considered a plus
  • International people operations experience and an HR Generalist background well regarded
Nice to have:
  • Fluent in multiple languages.


Key responsibilities

  • The APAC Onboarding Operations team will report to you and you will provide them with guidance and mentorship.
  • Responsible and accountable for the performance of the APAC Onboarding Operations Specialists and support team reporting into you, ensuring the highest quality standards, and that targets are met.
  • People management: Motivate your team, hold difficult conversations, resolve conflicts, conduct performance reviews, provide input into discussions around individual performance.
  • Act as escalation point for Onboarding challenges arising within APAC working cross functionally to ensure solutions are found and improvements implemented. Escalate to leadership where required.
  • Work collaboratively with Managers within your region, and across others, to instigate and push forward operational change projects.
  • Utilise data to drive decision making and to track your team’s performance. Produce regular reports for Onboarding Operations leadership, along with recommendations for alignment with our strategic goals.
  • Continuously identify and implement improvements to our processes, and the customer experience, working collaboratively across teams.
  • Serve as a subject matter expert on Customer's employee onboarding and escalations, ensuring employee information is current, kept safe, and confidential.
  • Support reporting, audit, compliance, and data integrity initiatives.
  • Identify and roll out automation opportunities in existing workflows.
  • Be able to go from “scout to scale” and actually start things up


Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary for this position is between $42,400 USD to $ 95,400 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
 

Benefits

You can learn more about the benefits we're offering to all internal employees at Remote by visiting our public Benefits & Perks Handbook page.


Practicals

  • You'll report to: Senior Manager, Onboarding Operations - EOR Operations
  • Team: EOR Operations - Onboarding
  • Location: Australia, New Zealand
  • Start date: As soon as possible

Application process

  1. (async) Profile review
  2. Interview with recruiter
  3. Interview with Manager, Onboarding 
  4. Interview with future manager - Senior Manager, Onboarding Operations
  5. Interview with Executive - Senior Director EOR
  6. Bar Raiser Interview
  7. Prior employment verification check 

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

  1. Please fill out the form below and upload your CV with a PDF format.
  2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. 

Please note we accept applications on an ongoing basis. 

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When you apply to a job at Remote on this site, the personal data contained in your application will be collected by Remote, which consists in a network of legal entities. However, for data protection purposes the entities in control of all personal data processed in connection with your application are:

  • Remote Europe Holding, B.V., a company registered in the Netherlands under number 7403597, at Kraijenhoffstraat 137A, 1018RG Amsterdam, The Netherlands; and
  • Remote Technology Services, Inc., a company registered in the United States of America under number 7946800 at 1209 Orange St, Wilmington, DE 19801;

collectively referred to as 'Controller'.

Controller’s data protection is handled by our Data Protection Officer, who can be contacted at dpo@remote.com. Your personal data will be processed under Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) for the purposes of managing the Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of GDPR as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be stored with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by the Controller to help manage its recruitment and hiring process on the Controller’s behalf. Accordingly, if you are located in the EU, your personal data will be transferred to the United States once you submit it through this website. Greenhouse Software, Inc. is an active participant the EU-U.S. Data Privacy Framework program.

If your application is successful, the Controller will make an offer for employment which may be conditional on you passing a few additional checks, such as an ID verification check and employment history check. We conduct these checks via Veremark Ltd (United Kingdom) and Persona Identities, Inc. (USA). You will receive an additional notice if and when the Controller requires these checks.

If you are applying for a position reserved for persons with disabilities, then please be aware that we will ask you to provide documentation to validate your disability status. Your sensitive data will be processed to comply with our legal obligations in the field of employment and social security and social protection law.

Your personal data will be retained by the Controller as long as the Controller determines it is necessary for its legitimate interest under 6(1)(f) of GDPR *(to evaluate your suitability for the role you are applying for) but in any event for no longer than a year.

Under GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data is restricted. You also have the right to object and the right to lodge a complaint with a data protection authority.

Please acknowledge this Privacy notice:

Voluntary Self-Identification Questions

Voluntary Self-Identification

Remote is an Equal Employment Opportunity employer and as such it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences.Through the below self-identification survey, we invite you to share your demographic information.

This information will be used to ensure that our hiring process is inclusive and that people of all backgrounds are represented in our talent pool.

All answers are anonymous and will not be tied to your job application or candidate profile.
The data will be aggregated and only used internally to inform our hiring strategies and processes to ensure we are actively working toward creating access to opportunities among under-represented groups and increasing our teams’ diversity. 

The access to the collected data is limited on a need-to-know basis.
These questions are optional and voluntary, and will not have any impact on hiring outcomes.

Visit the Remote Handbook to read more about how diversity, equity, and inclusion are a way of life at Remote.

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