Senior UX Designer

Resolve to Save Lives (RTSL) is a US-based, global public health organization with a mission to prevent 100 million deaths from heart disease and to make the world safer from epidemics. Since 2017, Resolve to Save Lives has partnered with low-and middle-income country governments, multilateral agencies, academic and other civil society partners, and communities to implement policies and programs to treat and control hypertension, reduce sodium intake, eliminate artificial trans fats, and strengthen systems for epidemic prevention. 

The Digital Team at RTSL is implementing or helping to implement cutting-edge digital tools such as the Simple app, DHIS2 and Africa Covid Dashboard. We work with national and regional health organizations to accelerate progress and advance the use of digital technologies to save lives through our approach of simplicity, speed, and scale.

Background 

Resolve to Save Lives (RTSL) is working with the Ministry of Health (MOH) in Rwanda to digitize Primary Health Care (PHC) delivery with a vision to accomplish a “Paperless PHC.” This includes augmenting MOH’s development efforts by offering public health expertise and embedding software developers, user researchers, and designers into the MOH’s digital services team. 

Position Purpose 

The Senior UX Designer will work in close coordination with and guidance from RTSL’s Head of Design. You will guide a team of junior user researchers already in place to meet our strategic aims and mentor their professional growth.  

An essential part of this role will be communicating the results of user research, listening to the needs of our government partners, and finding ways to ensure that user research achieves our strategic aim of improving healthcare delivery in primary care. 

The Senior UX Designer will be involved in hands-on service design work alongside the Head of Design and will direct user interface design work to improve existing digital tools. You will also provide guidance on service design challenges such as improving the training of healthcare workers, reducing patient waiting times, or creating better workflows for PHC in connection with clinical staff and community health workers. 

Length of contract 

This is a 5-month contract with an expected extension of 12 months. 

Core Tasks and Activities 

This role crosses several fields of design and involves the mentorship of a UX research team. You will be called on to do service design and user interface design on several different pieces of software. 

• Determine research objectives and mentor our user research team in Rwanda.
• Choose appropriate UX research methods to answer our key questions.
• Collaborate closely with our engineering team and government stakeholders to answer key questions with user research and design excellent interfaces for products under development.
• Provide guidance on advocating for user research and user-centered design principles within the government and with partners as a critical skill for digital development in public health. UX design is one of our key offerings, but it is a relatively new concept in many healthcare environments.
• Create research artefacts like user personas, journey maps and service blueprints to visualize research findings and improve service delivery in primary care settings.
• Guide the user interface design of clinical software and community health worker tools.
• Work with our Engineering Lead to prototype, design, and test new ideas.

Contract Deliverables

• Co-develop (with government partners) a best-in-class electronic medical record (EMR) for use in primary healthcare facilities. An early version of this software (based on the open-source platform ERPNext) is already being piloted in several PHCs. 
• Improve and optimize a custom-built mobile app used by community health workers. 
• Develop user-centered dashboards for facility managers (at the primary care level) and health program officials (at the regional and national levels) to monitor programs. 
• Improve the service delivery in primary healthcare driven by digitization, e.g., reduced patient waiting times, better clinician education, improved patient retention, etc. 

The Independent Contractor will submit all deliverables to the Rwanda PHC Project Director, who will manage this contract and monitor progress toward deliverables. 

Qualifications 

• 5+ years of experience as a UX researcher working on complex problems. Experience directly in healthcare is not required but would be a big bonus
• Strong experience with qualitative research methods, including generative research, interviewing, usability tests, and task analysis with knowledge of ethical user research in healthcare settings
• Demonstrated ability to produce high-quality research artefacts 
• Experience collaborating with government stakeholders would be beneficial
• A strong history of shipping successful, well-designed software
• Significant experience working with user researchers and designers to create user-centered, intuitive products that have very high user satisfaction
• Strong communication skills, with the ability to present research findings and design concepts 
• Ability to speak French or Kinyarwanda would be a bonus

Application Process

Interested candidates should submit their CV and a cover letter detailing their suitability for the role.

RTSL believes its programs are strengthened when they are developed and supported by individuals with diverse life experiences whose understanding of social and cultural issues can help make our work and workforce more inclusive. We encourage applications from and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, disability, marital status, organ donor status, or status as a veteran. Resolve to Save Lives complies with all applicable US EEO laws.