IT & Systems Operations Coordinator

Company Vision                                                                                                                                                                                           

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management.  Together, we’re capable of so much more. Together, we RISE.

Our Core Values:

• Honoring Commitments
• Precision
• Unquenchable Curiosity
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude 
• Finding A Way, despite any obstacles
• Taking Ownership

• Position Summary:

  • RISE Association Management Group is seeking a proactive, detail-oriented IT & Systems Operations Coordinator to support our internal technology environment and cross-platform workflows. This hybrid role is responsible for first-line IT support, systems access management, operational tech procurement, and automation setup across our platforms. You’ll be the go-to person for internal tech needs while helping us stay secure, connected, and productive.
  Key Responsibilities:
  • Respond to and resolve inbound help desk tickets (~50% of workload), including basic troubleshooting, access issues, and office equipment setup
  • Procure, configure, and deploy IT hardware (laptops, monitors, AV gear) for new users and office workspaces
  • Manage user onboarding/offboarding across systems: Microsoft 365, Adobe, CINC Systems, and other SaaS platforms
  • Serve as internal liaison to CINC Systems to coordinate support ticket resolutions for staff
  • Maintain active license tracking and renewal schedules for critical platforms (Office 365, Adobe, Zoom, etc.)
  • Monitor and triage internal security alerts (e.g., phishing attempts, suspicious links)
  • Coordinate building maintenance and work orders, including office AV systems and printers
  • Build QR codes using Bit.ly for operational signage and communications
  • Design internal forms and workflows using Microsoft Forms and Formidable (Formstack)
  • Set up and maintain integrations using Zapier to connect software tools, improve reporting, and streamline internal operations
  • Support technology-related projects such as office relocations, AV upgrades, or software rollouts
  Required Skills & Experience:
  • 2–4 years of experience in IT support, systems administration, or similar hybrid role
  • Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Admin Center)
  • Experience with SaaS license management and user provisioning
  • Familiarity with Bit.ly, Formidable (or Formstack), Microsoft Forms, and Zapier
  • Strong technical troubleshooting skills and a resourceful, service-oriented mindset
  • Basic knowledge of cybersecurity best practices and ability to identify common threats
  • Highly organized; able to manage cross-functional tasks across departments
  • Bonus: Familiarity with CINC Systems, A+ or other IT certifications
  Work Environment:
  • Based in RISE’s Houston HQ; hybrid flexibility available after onboarding
  • Reports to: Director of Operations or COO
  • Some lifting/setup of hardware (monitors, docking stations) may be required

• Competitive salary and annual bonus potential
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Generous paid time off 
• Collaborative, growth‑oriented culture

Why Join Rise AMG?

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.

Ready to take the next step in your career? Apply now to join the Rise AMG team and be part of a company dedicated to excellence in property management.