Lead Solutions Architect (SaaS)

Are you a customer-centric technologist with a passion for crafting solutions that drive business success? Do you thrive on transforming challenges into strategic opportunities for a fast-growing company? If you're an expert problem-solver with a deep technical understanding of solution design, this role might be the perfect fit. As our first Solutions Architect at Rockbot, you will be pivotal in identifying business opportunities and engineering robust technical solutions that drive growth in the sales space. If you're ready to elevate customer experiences and enhance business outcomes, read on.

The Rockbot team helps businesses, brands, and places succeed by empowering them to deliver better customer experiences and build stronger connections through media in real-world spaces. We are technologists, music lovers, and innovators dedicated to delivering cutting-edge solutions that foster stronger connections between brands and their customers - and we’re having a great time doing it!

You will:

• Tailor Solutions: Present Rockbot’s suite of products and services, aligning them with the specific pain points and objectives of prospective clients to enhance their business operations.
• Craft Engaging Presentations: Develop comprehensive presentations that highlight product features, pricing, and value propositions, addressing both technical and business needs.
• Design and Implement Programs: Build customized solutions and program strategies for prospects and clients, successfully positioning them to meet or exceed customer expectations.
• Drive Client Success: Lead sales presentations, engage with clients, and ensure seamless product adoption, focusing on an exceptional user experience.
• Industry Expertise: Stay ahead of market trends and competitive offerings, serving as a trusted technical advisor and industry thought leader.
• Collaborate Cross-Functionally: Partner with the sales team to support new customer acquisition and assist in expanding key accounts.
• Technical Support: Provide in-depth technical expertise to both internal teams and clients, ensuring successful deployment and ongoing support of Rockbot solutions.

You have:

• Technical and Sales Expertise: Proven ability to translate complex technical solutions into clear business benefits within a B2B sales environment.
• Industry Insight: Solid experience working with marketing platforms, ad platforms, POS and/or hospitality SaaS, Hubspot, ZenDesk, startup ERP systems. Experience working with innovative and new products.
• Creative Problem Solving: A track record of innovation in sales strategies and customer relationship-building.
• Communication Mastery: Exceptional written and verbal communication skills, with an ability to convey technical concepts to both technical and non-technical stakeholders.
• Data-Driven Approach: Proficiency in generating reports and leveraging data to optimize sales strategies and customer outcomes.
• Strong Organizational Skills: Detail-oriented with the ability to manage multiple projects in a dynamic, high-stress environment.
• Collaborative Mindset: A team player who thrives in cross-functional settings and is eager to partner with sales, marketing, and technical teams to drive results.
• Flexibility: Willingness to travel 10%-20%, based on client and team needs.

If you’re passionate about creating groundbreaking solutions in a collaborative, high-energy environment, we’d love to meet you!

About Rockbot: 

Rockbot empowers businesses to simply and reliably stream the right content to make their guests' experience great with a suite of innovative multimedia solutions - Rockbot TV, Rockbot Digital Signage, Rockbot Music, and Rockbot Audio Messaging. Rockbot is the only platform that unifies the full spectrum of media solutions with an enterprise-grade SaaS platform, enabling them to control, schedule, and monitor any number of locations from our web dashboard and mobile app.

From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, fitness, hospitality, personal care, corporate offices, medical, multi-unit residential, and more, Rockbot provides all the tools & licensed content businesses need.  Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The compensation band for this role is $150k to $180k + bonus, as well as equity, and benefits for all team members. 

Our Values:

• Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.
• Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.  
• Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The “Why” and “How” always matters.  
• Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions. 
• Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
• Integrity: We say what we mean, and do what we say, simply, clearly, honestly. 

Rockbot is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.