Senior Billing Operations Associate

As the newest member of the Team at Rockbot, you will have the opportunity to provide high-level, white-glove billing and account support to our ever-growing customer base. 

We are looking for someone who is a highly motivated self-starter and will contribute a solid background in providing high-level billing and account support in a fast-paced, ever-changing environment.

Our perfect team member is passionate about working closely with customers to offer solutions to their billing and account-level questions. You’re an expert  in problem-solving, finding efficient ways to work through complex customer inquiries, and  communicating with customers via written and verbal channels. You’re incredibly organized and have strong time management skills. It's critical that you’re skilled in  using technology and quickly learning new tools.

The Rockbot team is committed to creating uniquely qualified brand opportunities by changing the way content is experienced in businesses of every size and shape. We are technologists, music lovers, and content creators all focused on producing the most amazing customer experience possible - and we’re having a great time doing it! If this sounds compelling, let’s talk.

You will:

• Manage Billing Deliverables, Metrics, and KPIs 
• Process Billing for all Types (Autopay, Net Terms, Purchase Order, etc.)
• Manage Enterprise Billing process and identify areas improvements
• Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite).
• Process Billing and account change requests. 
• Reconcile Billing Accounts Receivable and Payments for all customers
• Partner with internal stakeholders for any Deal Desk and non-standard billing requirements
• Support incoming customer emails, calls, and chats regarding billing issues and account change requests.
• Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.)
• Design solutions for Customer Billing Requirements in Billing Systems
• Manage change in processes in partnership with Product and GoToMarket changes in company policies.
• Generate customer invoices according to specific customer requests and deliver them electronically.
• Manage Accounts Receivable outreach to improve the collections process and reduce time to collect. 
• Deliver Billing on time for Subscription and One-Time billing activities
• Maintain a high level of professionalism and work to establish a positive rapport with every stakeholder interaction.

You have:

• 4+ years experience in a technical or software-based billing-related support position (email, phone, chat or live).
• Experience with Netsuite is preferred
• Extreme attention to detail and strong computational skills. 
• Excellent written and verbal communication skills.
• Ability to collaborate in a team environment, as well as work as an independent contributor.
• Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
• You are a self-motivated problem solver, with a can-do attitude.
• Experience with subscription-based billings is a plus.
• Experience with Netsuite, Avalara, ZenDesk and G Suite is a plus

About Rockbot: 

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need.  Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The compensation band for this role is $90-110K base, plus variable, equity, and benefits for all team members. In addition to base salary, this role will be eligible for a variable commission based on KPIs and goals. 

Our Values:

• Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.
• Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.  
• Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The “Why” and “How” always matters.  
• Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions. 
• Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
• Integrity: We say what we mean, and do what we say, simply, clearly, honestly. 

Rockbot is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences