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Billing Specialist

Heredia, Costa Rica

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.

But here’s the best part: our team. We’re a group of 200+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.

We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create some unforgettable experiences together at ROLLER!

 

About the Role

We are seeking a passionate Billing Specialist to join our growing global finance team. Bringing previous experience in SaaS billing or accounts receivable, with knowledge of POS payments, you will be responsible for managing the receivable operations for our U.S. region. You will play a key role in maintaining accurate billing processes, driving operational efficiency, and supporting our growing U.S. sales team by ensuring timely customer service and financial support.

 

This role requires strong attention to detail, communication, and collaboration skills to ensure smooth billing operations and excellent customer satisfaction.

 

What You'll Do

As a Billing Specialist, you will play a crucial role in supporting our growing U.S. sales team and ensuring timely and efficient customer service. You will be responsible for managing accounts receivable, ensuring smooth billing operations, and providing prompt support for our U.S. customers. This role offers a hybrid work arrangement, with the expectation of working in the office 3 days a week.

 

What You’ll Do

  • Provide critical support to the U.S. sales team by resolving customer billing inquiries and disputes efficiently.
  • Collaborate with the finance team in Australia to bridge time zone gaps and ensure seamless financial operations.
  • Assist in improving and streamlining billing workflows for efficiency and accuracy.
  • Act as the main point of contact for U.S. customers, providing quick and effective resolutions to billing issues.
  • Ensure a high level of customer satisfaction by delivering timely and accurate financial support.
  • Accurately input and maintain financial data, ensuring up-to-date records for invoicing and payment processing.

About You

You’ve been there, done that and have a bias for action and results. You know that building extraordinary foundations and positive relationships is the key to driving engagement and ensuring the strategic pieces of work land with positive impact. But you also bring:

Requirements 

  • 4-5 years of experience in billing, accounts receivable, preferably within a SaaS environment.
  • Strong understanding of financial principles and best practices.
  • Familiarity with Salesforce or similar CRM systems is required.
  • Working knowledge of Chargebee or similar billing platforms is a plus.
  • A customer-oriented approach
  • Living in or near Heredia, Costa Rica and willing to be in office 3 days a week

 

Perks!

  • Attractive compensation package and benefits.
  • You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.
  • Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate).
  • Claim up to $120 work-from-home expenses per month.
  • 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
  • Free Medical Insurance.
  • 401(k) Plan.
  • Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
  • Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
  • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
  • Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

  1. Initial call with our Talent Acquisition Manager
    You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
  2. Interview with Finance Operations Manager 
    You will get to meet with the Hiring Manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
  3. Loop Interviews
    This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!

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