Director of Data & Analytics

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team — which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey! 

About the Role

We’re on the lookout for a strategic, hands-on Director of Data & Analytics to build and lead our data function from the ground up. As a key leader within our Business Technology (IT) team, you’ll shape the vision for how we use data to power smarter decisions, drive operational efficiency, and scale our impact.

This is a foundational role — you’ll architect and own our entire data stack, from infrastructure and governance to tooling and reporting. You’ll collaborate closely with teams across Product, Finance, GTM, and Customer to unlock high-value insights and enable automation at scale.

You’ll be joining ROLLER at an exciting stage of growth, with the opportunity to make an outsized impact on how we operate, grow, and deliver for our customers around the world.

What You'll Do

• Set the vision for data at ROLLER. Define and lead the enterprise data architecture and analytics strategy, reporting into IT leadership.
• Build the foundation. Hire, grow, and lead a high-performing cross-functional data team spanning engineering, analytics, and BI.
• Own our modern data stack. Select, implement, and maintain best-in-class tools like Snowflake, dbt, Fivetran, Looker/Tableau, Airflow, and more.
• Turn insight into action. Partner with teams across Finance, Product, Customer Success, Marketing, and Engineering to design self-serve dashboards, define key metrics, and surface operational insights.
• Scale our pipelines. Develop robust ETL/ELT workflows and data models that power real-time analytics and unified reporting across the business.
• Champion data quality and governance. Implement policies and controls to ensure accuracy, access, compliance, and trust in our data (e.g., GDPR, SOC 2).
• Connect the dots across the business. Work closely with RevOps, GTM, and T&I teams to unify customer and product data streams and fuel smarter decision-making.
• Enable advanced capabilities. Lay the groundwork for predictive analytics, experimentation frameworks (like A/B testing), and machine learning where they drive business value.
• Build data culture. Lead initiatives to boost data literacy, foster adoption of best practices, and empower teams to make data-informed decisions.
• Manage with intention. Own vendor relationships, budgets, and execution plans across all data platforms within the IT function.
  
  

About You

You’re a strategic leader with a passion for turning data into a competitive advantage. You thrive in fast-paced environments and have a track record of building data functions that scale. Equal parts architect and collaborator, you know how to balance long-term vision with hands-on execution. You’re energized by working cross-functionally and enabling others through clear insights and smarter systems. Most importantly, you’re excited to help shape the future of a high-growth SaaS company that’s transforming the guest experience for attractions businesses around the world.

• 10+ years of experience in Data & Analytics or Data Engineering, with 3–5+ years in a leadership or architecture role.
  Proven success building or scaling a data function from the ground up—ideally in a high-growth SaaS or tech environment.
• Deep technical know-how with modern cloud data warehouses (e.g., Snowflake, BigQuery, Redshift) and orchestration tools.
• Strong SQL skills and working knowledge of scripting languages (Python preferred).
• Hands-on experience with BI/visualization platforms like Looker, Tableau, or Power BI.
• Solid grasp of data governance and compliance (e.g., security, access control, GDPR, SOC 2).
• Familiarity with business-critical systems like Salesforce, Gainsight, and product analytics tools.
• Strong communicator with a track record of working across technical and non-technical teams to drive alignment.
• Excellent leadership and project management skills, with the ability to prioritize, influence, and deliver at pace.
  
  

Preferred Qualifications

• Experience partnering with IT or Business Technology teams to drive cross-functional outcomes.
• Exposure to customer success and revenue workflows, such as onboarding journeys, renewal metrics, or support analytics.
• Familiarity with AI/ML pipelines and experimentation frameworks that support data-driven innovation.
• Hands-on involvement in tool evaluation and vendor negotiations for analytics and data platforms.
  
  

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• Paid leave for vacation, illness, and observed holidays.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• 401(k) plan with up to a 5% match.
• Fully paid medical insurance.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

The salary range for this position in California is $230K–$270K annually. Actual compensation within this range will be based on a variety of factors, including experience, skills, and location.

What You Can Expect

1. Initial Call – Talent Acquisition
   A brief conversation to discuss your experience and salary expectations.
2. Hiring Manager Interview
   Dive deeper into your background and learn more about the role and ROLLER.
3. Loop Interviews
   You’ll meet other ROLLER team members to ensure mutual alignment and culture fit.
4. Offer
   If everything aligns, we’ll conduct reference checks and extend an offer to join ROLLER!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.