Back to jobs
New

Head of Service

Madrid, Spain

We are looking for an experienced, customer-centric Head of Service to join our team and help repower industrial heat at scale. This role will have a significant impact in ensuring customer satisfaction in the commissioning and operations of the Rondo Heat Batteries supplied to our industrial clients, as well as identifying opportunities for product improvement and potential new market niches.

 

What You Will Do (key responsibilities for this role include but are not limited to):

  • Asset performance
    • Ensure assets meet availability reliability, and contractual guarantees.
    • Drive continuous improvement in uptime and cost efficiency across deployed assets.
    • Document lessons learned and provide input into product design, commercial structuring and project delivery.
  • Commissioning & handover
    • Establish and own commissioning strategy, standards, and acceptance criteria in close coordination with the product design team.
    • Lead the transition from project delivery into operations, ensuring clean technical and commercial handover.
    • Ensure operational readiness prior to asset handover, including procedures, tooling, spares, and documentation.
  • Operations & maintenance
    • Define and scale Rondo’s operations and maintenance model and LTSA offering - including different levels of services and guarantees -.
    • Formulate, implement and oversee predictive, preventive and corrective maintenance strategies, reliability programs, and asset health monitoring.
    • Specify in-house vs partner-based execution depending on project structure and geography.
  • Organizational leadership & Strategy
    • Build and lead a multi-disciplinary services organization, including Commissioning and Maintenance.
    • Develop operational manuals, processes, and performance metrics.
    • Define Rondo’s long-term asset operations strategy.
    • Standardize processes, tooling, and data systems to enable repeatable, high-quality operations.
  • Commercial & customer accountability
    • Own elements of LTSAs, including availability guarantees, and service obligations.
    • Act as senior operational interface with all project stakeholders (customers, contractors, financiers, etc.).
    • Support commercial teams on O&M costing, risk assessment, and service scope definition for new projects.

 

What You Will Bring:

  • Degree in engineering discipline (Industrial, Chemical, Mechanical, etc. - this is not a software position)
  • 10+ years experience in O&M or asset management in energy or industrial environments
  • Strong leadership and team building skills
  • Ability to thrive with intellectual challenges and in dealing with ambiguity
  • Excellent communication and negotiation skills
  • Quick learner with strong analytical and problem-solving skills
  • Entrepreneurial, self-motivated and able to independently drive projects
  • Enthusiasm for and experience providing excellent customer service
  • Proven experience prioritizing and resolving time-critical operational issues
  • Flexibility to work across multiple time zones and travel internationally as required 
  • Passion for safety and environmental stewardship
  • Fluent in English (written and spoken); other languages a plus
  • Valid driver’s license

 

What We Offer:

  • Comprehensive Medical Benefits
  • Very competitive salary plus equity in a quickly-scaling company
  • Opportunity to impact industrial carbonization on a daily basis

This role is required to be on-site in our Madrid office with about 30% travel to project sites required. 

 

About the Company  

We are transforming industrial decarbonization with our innovative Rondo Heat Battery technology. Rondo is deploying low-cost, zero-carbon Rondo Heat Batteries to accelerate the deployment of renewable energy and to significantly decarbonize industrial processes that are commonly thought of as "difficult-to-decarbonize". Our heat batteries charge from intermittent renewables to provide high temperature, continuous heat for customers safely, reliably, at an unprecedented 98% efficiency - and at a cost point that is lower than any other method.  

Our technology is designed to replace fossil-fired boilers. By enabling industries to adopt renewable energy without costly factory changes, we are accelerating the transition to a sustainable future. With over $160 million in funding and partnerships across critical industrial sectors, Rondo is scaling rapidly to meet global demand.

 

 

Rondo Energy is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do their best work. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities.

Rondo is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the interview process, please let our recruiting team know.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias.

Note to Recruitment Agencies: Rondo does not accept unsolicited agency resumes. Furthermore, Rondo Energy does not pay placement fees for candidates submitted by any agency other than its approved partners.

Create a Job Alert

Interested in building your career at Rondo Energy? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
How did you hear about Rondo Energy?
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Rondo Energy’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.