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Technical Program Manager, Data Center Services

Remote, USA

RunPod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications. Founded in 2022, we are a rapidly growing, well-funded company with a remote-first organization spread globally. Our mission is to empower innovators and enterprises to unlock AI's true potential, driving technology and transforming industries. Join us as we shape the future of AI.

We are looking for a Technical Program Manager to manage our partnerships with data center providers, oversee hardware deployments, and ensure efficient and effective operation of our data center resources. It is a very technical, data center focused, senior account manager position.  At RunPod, you can work with cutting-edge technology, contribute to a global impact, and be part of a supportive, innovative culture.

Responsibilities:

  • Onboard and Guide Data Centers: Train new data center personnel for operational processes, emphasizing essential considerations.
  • Develop and Maintain Relationships: Foster strong relationships with existing and potential data center staff, meeting regularly to ensure alignment and address any issues.
  • Ensure Quality and Standards: Maintain high-quality servers, uptime, and performance, continuously improving quality and setting new standards for minimum requirements.
  • Plan and Execute Deployments: Decide and plan the deployment of new network storage locations and verify that newly onboarded servers meet specific specifications. Develop processes to optimize deployment cadence and defect rates. 
  • Coordinate Maintenance and Updates: Help providers plan and execute data center-wide maintenance or downtime, ensuring proper customer communication. Manage server updates to keep CUDA, kernel, and OS versions current.
  • Maintain Documentation: Collaborate with the technical writing team to keep host documentation current and relevant.
  • Legal and Communication: Oversee the signing of contracts with new providers and communicate any downtime or service disruptions to the community.
  • Capacity Planning and optimization: Collaborate with Core Engineering, Data Science, and Marketing to ensure that the capacity roadmap matches RunPod’s growth curve. 

Requirements:

  • Educational Background: A Bachelor’s degree in a relevant field is required. A Master’s degree or higher is an asset.
  • Technical Expertise: In-depth knowledge of data center operations, hardware solutions, and infrastructure design.
  • Experience: Proven experience managing relationships with data centers and overseeing hardware deployments.
  • Proficiency: Proficiency with data center management and monitoring tools; expertise in leveraging Linux GPU servers. SQL or Snowflake experience for high level reporting is a plus. 
  • Leadership and Communication: Strong leadership skills, excellent communication, and the ability to foster provider relationships.
  • Problem-solving and Project Management: Strong problem-solving abilities and the capability to manage multiple infrastructure projects strategically.
  • Successful completion of a background check

What You’ll Receive:

  • The competitive base pay for this position ranges from $110,000- $150,000. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills and experience
  • Stock options
  • The flexibility of remote work with an inclusive, collaborative team
  • An opportunity to grow with a company that values innovation and user-centric design
  • Generous vacation policy to ensure work-life harmony and well-being
  • Contribute to a company with a global impact based in the US, Canada, and Europe

RunPod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, RunPod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.

 

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