Workspace Experience Manager

About the job

Role Overview

RZR’s new Bangalore office at Tablespace Towers is a flagship investment in our culture, talent brand, and employee experience. With 250+ seats and rapid growth, our workspace must operate as a strategic asset—not merely a facility.

The Workspace Manager owns the end-to-end in-office employee experience: from arrival to departure, every touchpoint, every day. This role manages a complex portfolio of vendors, budgets, stakeholders, and operational rhythms while continuously raising the bar for quality and belonging. This is an experience ownership role, not a facilities admin role.

Scope includes one direct report and deep cross-functional partnership with People Operations, Finance, IT, and Tablespace building management.

Key Responsibilities

1. Workspace Experience & Environment

• Own the end-to-end employee journey: onboarding day, daily experience, and offboarding touches
• Continuously improve all common spaces: collaboration zones, meeting rooms, lounge, reception
• Ensure the office reflects RZR’s values: visual identity, cleanliness, ambiance, energy
• Oversee seat planning and utilization across 250+ workstations
• Lead special initiatives: Friday specials, cultural events, seasonal moments, milestones
• Deliver a welcoming, high-energy environment for employees and visitors

2. Vendor & Stakeholder Management

• Own vendor relationships: cafeteria, F&B, housekeeping, security, courier, and others
• Negotiate and manage contracts/SLAs; run performance reviews and renewals
• Primary liaison with Tablespace management; escalate and resolve proactively
• Manage external travel vendor and travel desk operations
• Serve as the go-to contact for all employee queries on facilities and logistics

3. Food, Cafeteria & Hospitality

• Own cafeteria operations: menu planning, vendor quality, hygiene, feedback loops
• Plan weekly Friday specials and monthly features to drive engagement
• Oversee beverages/snacks: restocking cadence, variety, cost alignment
• Maintain highest hospitality standards and regulatory compliance

3.Travel Desk & Visa Management

• Operate the in-house travel desk: bookings, approvals, logistics
• Coordinate flights, hotels, and ground transport with vendor
• Support visa applications and travel documentation
• Maintain travel records, monitor spend, flag anomalies to Finance

4. Stationery, Equipment & Procurement

• Own inventory of office stationery, supplies, consumables
• Ensure meeting room readiness: AV, whiteboards, booking processes
• Track asset lifecycle; coordinate repairs/replacements with IT/Finance
• Follow vendor empanelment and PO processes

5. Finance, Budget & Reporting

• Own monthly G&A budget; track actuals vs plan and drive cost efficiency
• Prepare monthly P&L reconciliation and share with Finance
• Process vendor invoices and ensure timely clearance
• Maintain visibility via weekly dashboards and monthly reports
• Identify savings without compromising experience quality

6.Team Leadership

• Manage one direct report; provide clear goals, coaching, and feedback
• Allocate responsibilities for reliable, repeatable execution
• Develop the coordinator for increasing ownership over time

Required Skills & Experience

• 8-10 years in office management, facilities, or workplace experience roles; 150+ employee environments preferred
• Proven vendor management: contracting, SLAs, renegotiations, performance
• Food/cafeteria or hospitality operations experience is highly preferred
• Travel desk coordination and business travel logistics
• Budget ownership: P&L tracking, invoicing, reconciliation
• Experience with building management/real estate stakeholders
• Fluent with G-Suite and Excel/Sheets; basic procurement/asset tools
• Strong interpersonal and cross-functional influence skills
• High ownership, prioritization, and multi-stream execution
• Experience managing junior team members
• Bachelor’s degree in business administration, Hospitality Management, or related field preferred