Lead Admissions Coordinator
San Francisco Campus for Jewish Living:
Nestled on a nine-acre campus in San Francisco's Excelsior neighborhood, the San Francisco Campus for Jewish Living (SFCJL) is a center of excellence in providing a continuum of care. This includes the Frank Residences, offering luxurious assisted living and memory care services; the Jewish Home and Rehabilitation Center, featuring long-term skilled nursing, short-term rehabilitation, and an acute psychiatric unit specialized in mental healthcare for older adults over age 55; and the Jewish Home and Senior Living Foundation.
Grounded in the Jewish values of dignity, compassion, and community, the San Francisco Campus for Jewish Living, fondly referred to in the past as "the Jewish Home," was founded in 1871. Today, 150 years later, it continues to build upon its legacy of enriching the lives of older adults.
What You’ll Do as an Lead Admissions Coordinator:
The Lead Admissions Coordinator plays a crucial leadership role in overseeing and managing the admissions process for the San Francisco Campus for Jewish Living (SFCJL). This role is focused on ensuring the smooth and efficient management of the admissions team and ensuring that the campus meets its census and occupancy goals. The Lead Admissions Coordinator will collaborate with internal and external stakeholders to ensure the organization achieves its admissions objectives, maintains strong referral relationships, and provides exceptional customer service to prospective residents and their families.
This position reports directly to the Director of Admissions and works closely with other departments to ensure alignment with organizational goals and to optimize the overall admissions process.
Key Responsibilities:
- Lead the daily operations of the admissions department, ensuring the efficient processing of resident applications, assessments, and insurance verifications.
- Serve as a liaison with community providers and conduct community outreach in collaboration with the Director of Admissions, Chief Nursing Officer, and NHA.
- Lead the design, implementation, and continuous evaluation of admissions workflows and policies.
- Optimize admissions-related technologies and CRM platforms (e.g., Careport, PointClickCare, Epic).
- Direct the analysis and presentation of admissions data, trends, and performance outcomes.
- Develop performance dashboards, forecasting models, and operational metrics.
- Lead, train, and manage the Admissions team to ensure high performance and adherence to organizational goals and standards.
- - Work closely with the Director of Admissions to meet and exceed the campus’s census and occupancy targets.
- Develop and maintain relationships with referral sources (e.g., case managers, social workers, discharge planners) to ensure a steady stream of referrals and prospective residents.
- Oversee Admissions and Intake Coordinator who serve as a point of contact for prospective residents and their families, to ensure clear information, guidance, and assistance throughout the admissions process.
- Work closely with Nursing, Social Services, Business Office and other departments to ensure a seamless admissions process and efficient bed management.
- Ensure compliance with all relevant regulations, including HIPAA, and maintain accuracy in patient and resident data.
- Identify training needs and provide coaching to the Admissions team to improve efficiency, service delivery, and overall performance.
Qualifications Required:
- Minimum of an Associate's degree in a related field (e.g., healthcare administration, business, or communications)
- Current LVN/RN license is preferred.
- At least 5 years of experience in admissions, enrollment operations, or a related field, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of healthcare admissions, including insurance verification, medical terminology, and the resident intake process.
- Proven ability to build and maintain relationships with referral sources, clients, and internal teams.
- Proficiency with admissions-related technologies, including CRM platforms, EMR systems, and Microsoft Office.
- Strong communication, interpersonal, and customer service skills.
- Ability to manage multiple tasks in a fast-paced environment and handle sensitive information confidentially.
Qualifications Preferred:
- Experience in skilled nursing or long-term care admissions.
- Familiarity with skilled nursing care pathways and regulations.
- Knowledge of HIPAA regulations and confidentiality requirements.
- Experience in a non-profit healthcare setting
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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