Medical Billing Specialist
San Francisco Campus for Jewish Living:
Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is a center of excellence in providing a continuum of care. This includes the Frank Residences, offering luxurious assisted living and memory care services; the Jewish Home and Rehabilitation Center, featuring long-term skilled nursing, short-term rehabilitation, and an acute psychiatric unit specialized in mental healthcare for older adults over age 55; and the Jewish Home and Senior Living Foundation.
Grounded in the Jewish values of dignity, compassion, and community, the San Francisco Campus for Jewish Living, fondly referred to in the past as "the Jewish Home," was founded in 1871. Today, 150 years later, it continues to build upon its legacy of enriching the lives of older adults.
Position Summary
The Medical Billing Specialist plays a key role in supporting the organization’s revenue cycle by responding to patient billing inquiries, establishing payment arrangements, managing insurance follow-up, and ensuring accurate account documentation. This position interacts frequently with patients, payers, and internal departments to resolve outstanding account issues and ensure timely reimbursement.
This role is ideal for a detail-oriented professional with strong communication skills and the ability to thrive in a fast-paced healthcare billing environment.
Key Responsibilities
- Communicate directly with patients to explain financial responsibility and respond to billing inquiries.
- Establish payment arrangements that align with organizational policies and payer requirements.
- Document all calls, discussions, and follow-up actions accurately within the billing system.
- Manage outstanding self-pay accounts, monitor balances, and prepare status updates for leadership.
- Perform insurance claim follow-ups to resolve rejected, delayed, or unpaid claims.
- Investigate insurance denials, prepare appeals, and submit required documentation for reimbursement.
- Collaborate with billing, collections, authorization, and clinical teams to resolve account or documentation issues.
- Ensure compliance with HIPAA regulations and payer billing guidelines.
- Maintain organized, detailed records of account activity and follow-up actions.
- Provide high-quality customer service to patients, families, payers, and external partners.
- Recommend process improvements to enhance accuracy and efficiency within the billing workflow.
Why You Should Work for Us as a Medical Billing Specialist
Competitive Pay – $27.00–$35.00 per hour, depending on experience.
Full Benefits – Medical, Vision, and Dental coverage for team members working 20+ hours/week.
403(b) Retirement Plan – Voluntary participation available.
Paid Time Off (PTO) – Begin accruing PTO on your first day.
Tuition Reimbursement – Up to $5,250/year for full-time and $2,625/year for part-time employees.
Commuter Check Program – Save on eligible commuting expenses.
Weekday Shuttle Services – Convenient shuttle transportation to and from the Glen Park BART station.
Referral Bonus Program – Earn $1,000 for every successful clinical referral hired.
Flexible Spending Accounts (FSA) – Tax-advantaged health and dependent care spending options.
Employee Assistance Program (EAP) – Free, confidential mental health and well-being support.
Access to LifeMart – Exclusive discounts on everyday products and services.
Minimum Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- 1–2 years of experience in medical billing, insurance follow-up, or healthcare collections.
- 2–4 years of experience in skilled nursing authorization processing, healthcare insurance verification, or coordination of benefits preferred.
- Strong understanding of billing practices, claims processing, denial management, coordination of benefits, and payer authorization requirements.
- Experience working with medical billing software or EHR systems preferred.
- Proficiency in Microsoft Office 365 (Excel, Word, Outlook).
- Knowledge of medical terminology and experience handling protected health information (PHI).
- Strong diligence, accuracy, organizational skills, and ability to manage competing priorities.
- Excellent verbal and written communication skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Strong customer service skills and effective problem-solving abilities.
Physical Demands
- Ability to lift, push, and pull a minimum of twenty-five (25) pounds.
- Ability to use abdominal and lower-back muscles over time without fatigue.
- Ability to stand or sit for extended periods.
- Ability to bend, stoop, stretch, twist, reach, and perform fine motor tasks.
- Good visual and auditory acuity.
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