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Senior Social Product Specialist

Remote - United States

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

Are you a social media expert passionate about driving results and collaborating with dynamic teams? Join Scorpion as a Senior Social Product Specialist, where you'll play a pivotal role in shaping our clients' social media strategies and contributing to their success. If you're innovative and strategic and love staying ahead of social media trends, we want you on our team!

As a Senior Social Product Specialist, you'll be at the forefront of our clients' social media success, ensuring they achieve their marketing goals and experience exceptional service. Your expertise will directly influence client satisfaction and drive Scorpion's reputation as a leader in digital marketing solutions.

Application Deadline: Friday, August 9th

Please ensure your application is submitted by this date to be considered for the position.

What Your Success Will Look Like

  • Client Support & Collaboration:

    • Partner with Social Product Specialists to engage in client strategies.
    • Handle content edits, topic requests, social post updates, and escalations.
    • Participate in client calls and assist with upselling.
    • Monitor and support clients.

  • Onboarding & Client Success:

    • Guide clients through social media profile setup.
    • Develop initial social media campaigns aligned with client goals.
    • Ensure smooth transitions to active social status.

  • Reactive & Proactive Activities:

    • Respond to FreshDesk tickets and client requests.
    • Assist with Facebook page access for new clients.
    • Follow up on social content approvals.
    • Review and ensure social plans are on track for assigned accounts.
    • Analyze KPIs and provide improvement feedback.

  • Social Marketing Expertise:

    • Stay updated on social media trends and strategies.
    • Implement best practices and test new strategies.
    • Collaborate on sector-specific customer preferences.
    • Report findings to leadership quarterly.

Who You Are And What You Bring

  • 4+ years of relevant experience.
  • Proficiency in social media management tools (Hootsuite, SproutSocial, Buffer).
  • Experience with social media analytics (Facebook Insights, LinkedIn Analytics).
  • Familiarity with content creation tools (Canva).
  • Basic SEO knowledge.
  • Excellent written and verbal communication.
  • Strategic mindset for content planning.
  • Strong analytical and teamwork skills.
  • Creative and innovative approach to social media.
  • Strategic thinker with a passion for social media.
  • Effective communicator and collaborator.
  • Proactive and adaptable to evolving trends.

Our Scorpion Values

  • Winning Mindset:  When our clients win, we win.
  • Genuine Care:  We only succeed when we are truly invested in our clients and each other.
  • Unmatched Results:  We deliver more than expected–and then some–driving the best results and impacting lives.
  • Constant Improvement:  We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
  • Unbeatable Teamwork:  We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Our Benefits

We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy— today and tomorrow.

  • 100% employer-paid medical, dental, and vision insurance
  • Flexible paid time off, so you can rest, relax, and recharge away from work
  • Employee equity program
  • Paid parental leave
  • Paid cell phone and service
  • Remote office allowance
  • Professional development and development courses
  • Regular manager check-ins to drive performance and career growth through Lattice

Compensation  

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.

  • The base salary range is $75,000 (entry-level) - $80,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
  • The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.
 
 
Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.

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