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Senior Account Manager
Dallas, TX · Las Vegas, NV · Remote - United States · Salt Lake City, UT · Valencia, CA
About Us
Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.
About the Role
The Senior Account Manager is responsible for building long-term relationships with Scorpion's clients while helping them achieve all goals through strategic and effective online marketing campaigns.
Your top priority and a key area in which you will be evaluated is value retention and overall client retention. Every client's goal is to become a Scorpion client for life. As Senior Account Manager, you are primarily responsible for the success of clients’ digital marketing presence and their overall happiness with the Scorpion client experience.
You are expected to own your book of business within your team and to be competent and knowledgeable on Scorpion’s product offerings, systems, platforms, and the digital marketing industry as a whole to become an effective extension of your client’s businesses, whether that be handling task-related work that arises from client requests, ensuring client websites are updated, coaching and mentoring other team members, or being in charge of voicing and celebrating wins loud and proud with your team.
What your success will look like
- Work directly with team lead on managing clients to proactively uncover areas of opportunity
- Acknowledge client requests & questions and continuously execute and refine the client's customized marketing campaign to ensure success
- Assist with answering client questions on inbounds should it require (not heavily focused on inbound)
- Assist team lead with client upsets should it require
- Client load is shared in a pool with the rest of team
- Provide swift and effective execution of solutions for client requests and Scorpion strategies, and support Lead in identifying and developing opportunities
- Providing a comprehensive monthly report covering the performance of the campaign, future plans, etc.
- Supply client updates regarding areas of opportunity to grow existing agency relationships and revenue
- Update client on new industry trends/news, as well as internal Scorpion changes
- Handle complex issues and problems within the client’s campaign management and refers only the most complex issues to leadership
- Be a resource for questions, troubleshooting, training and coaching for other team members, primarily Account Managers
Who you are and what you bring
- 4+ years of work experience managing accounts or clients, preferably in a Digital Marketing field
- Bachelor's degree or equivalent experience
- Presentation building and execution
- SEO & SEM knowledge & strategy experience preferred
- Strong organizational, project and time management skills, able to address multiple projects/requests and meet tight deadlines with ownership and accountability
- Customer-oriented, positive focus with a high standard of service and professionalism
- Proven presentation and relationship management skills
- Ability to work effectively with cross-functional teams, manage multiple priorities and deadlines, be detail-oriented and work independently as well as in groups
Our Scorpion Values
- Winning Mindset: When our clients win, we win.
- Genuine Care: We only succeed when we are truly invested in our clients and each other.
- Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
- Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
- Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
Our Benefits
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax, and recharge away from work
- Employee equity program
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
- The base salary range is $95,000 (entry-level) - $103,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
- The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.
Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.
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