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Director of Account Management
About the Role
At Scorpion, we’re passionate about helping our clients grow—and we’re looking for a Director of Account Management who shares that drive. In this leadership role, you’ll guide and support a team of Account Managers focused on delivering exceptional outcomes for clients in the Home Service vertical. Your team's success will be defined by client retention and revenue growth.
We’re seeking a people-first leader with deep digital marketing experience, strong business acumen, and the ability to foster team development, cross-functional collaboration, and customer obsession.
What Your Success Will Look Like
Team Leadership & Development: You empower your team through coaching, real-time feedback, and development opportunities. You create a culture of trust, accountability, and excellence. You lead by example—guiding Account Managers through calls, emails, campaign reviews, escalations, and strategic planning.
Industry Expertise: You're plugged into the Home Service industry and understand how to help our clients stay ahead. You bring insights to the table about evolving trends, market dynamics, and client needs.
Client Success & Retention: You ensure clients feel supported, informed, and confident in their partnership with Scorpion. You step in during escalations as a coach and guide, helping your team learn from each situation.
Strategic Growth: You develop initiatives that grow our existing client relationships through renewals, upsells, and added value—contributing directly to our long-term success.
Process Optimization: You refine workflows to increase efficiency and impact. You remove roadblocks, elevate standards, and align team efforts with larger business objectives.
Cross-Functional Collaboration: You actively collaborate with Sales, Marketing, and Product to ensure we’re delivering consistent messaging, cohesive experiences, and innovative solutions to our clients.
Performance & Results: You use data to drive decision-making, monitor KPIs, and celebrate wins while identifying opportunities for improvement.
Who You Are And What You Bring
Education
Bachelor’s degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience
Experience
7+ years of experience in account management or client service roles in a Digital Marketing Agency (or similar industry)
3+ of experience leading and mentoring teams
2+ years of experience in Home Service or a demonstrated ability to quickly learn vertical-specific dynamics
Skills
Deep understanding of digital marketing strategies, platforms, and performance levers
Strategic thinker who develops clear, actionable plans that drive measurable results
Inclusive leader who empowers teams, builds trust, and elevates others
Exceptional communicator and relationship builder who thrives in cross functional collaboration
Proficient in CRM and client engagement platforms
Quick learner who adapts easily to new systems, tools, and priorities
Confident presenter with strong executive presence and the ability to align team objectives with company strategy
Our Scorpion Values
Winning Mindset: When our clients win, we win.
Genuine Care: We only succeed when we are truly invested in our clients and each other.
Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
A Scorpion Leader will lead by example, and this is what it looks like
Leads from the front: Rolls up their sleeves to solve problems; Has an open door; Leads by exampleEmpowers their teams to hit their goals: Clears the path; Provides the right resources; Coaches and developsBuilds trust: Has self-awareness and high EQ; Shares transparently; Does what they say, consistentlyCommunicates effectively: Shares their vision; Gives and seeks feedback; Share necessary information quicklyMotivates & Inspires: Celebrates wins; Brings people along; Gets people excited about the workMakes their team an exciting place to be: Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
The base salary is $110,000 (entry-level) - 130,000 (highly experienced). This position's annual variable is $20,000 (entry-level) - $30,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary + annual variable range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
Account Manager, VIP
About the Role
As a VIP Account Manager, you serve as the strategic partner and trusted advisor to Scorpion’s highest-value legal clients. You are responsible for cultivating deep, consultative relationships that drive measurable business results. Your expertise spans digital strategy, marketing performance, and client experience—ensuring that every engagement reflects excellence, innovation, and tangible ROI.
You will lead the orchestration of integrated digital marketing campaigns across SEO, paid advertising, social media, and content strategy, translating complex goals into actionable roadmaps. With a pulse on client objectives, industry trends, and marketing performance data, you anticipate needs before they arise and ensure that Scorpion delivers outcomes worthy of our most discerning clients.
What your success will look like
Strategic Client Partnership
Serve as the primary strategic liaison for a portfolio of VIP or enterprise-level clients, building enduring partnerships grounded in trust, results, and thought leadership.
Conduct regular executive business reviews to communicate performance insights, industry trends, and strategic opportunities.
Proactively identify growth levers and guide clients toward optimal utilization of Scorpion’s full suite of products and services.
Account Growth & Retention
Drive client retention and revenue expansion, ensuring continued alignment between client objectives and Scorpion’s marketing solutions.
Partner with internal sales and strategy teams to identify cross-sell and upsell opportunities that strengthen client impact and account profitability.
Maintain client satisfaction scores and retention rates that exceed department benchmarks.
Performance & Campaign Excellence
Lead cross-functional collaboration with SEO, PPC, Social, and Content teams to deliver integrated, results-driven campaigns.
Monitor performance metrics across all digital channels, leveraging analytics and insights to optimize campaign performance and return on investment.
Translate marketing data into clear, actionable recommendations for executive-level clients.
Operational & Financial Stewardship
Manage client budgets with precision, ensuring efficient allocation of resources and adherence to performance goals.
Forecast account growth, manage renewals, and ensure contractual compliance across multiple engagements.
Anticipate risks and implement proactive strategies to safeguard client relationships and revenue.
Thought Leadership & Brand Representation
Represent Scorpion at industry conferences, client summits, and leadership roundtables, acting as a brand ambassador and marketing strategist.
Stay ahead of emerging digital marketing trends, translating insights into innovative strategies that differentiate Scorpion’s VIP experience.
Contribute to internal knowledge sharing by mentoring junior account managers and modeling best-in-class client service.
Who you are and what you bring
Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
Experience:
2+ year of progressive experience in client-facing account management in digital marketing or advertising agency.
2+ years of managing enterprise or VIP accounts.
1+ year of working with legal clients.
Proven track record of upselling and growing client accounts.
Experience working with cross-functional teams to execute client strategies.
Skills:
Expert understanding of SEO, SEM, social media marketing, analytics, and content strategy.
Strong business acumen with the ability to connect marketing KPIs to broader business outcomes.
Exceptional presentation and communication skills, including executive-level reporting.
Highly organized and detail-oriented, with a passion for excellence in client delivery.
Comfortable operating in fast-paced, results-oriented environments with multiple stakeholders.
Willingness to travel for client meetings, conferences, and strategic planning sessions.
Our Scorpion Values
Winning Mindset: When our clients win, we win. Genuine Care: We only succeed when we are truly invested in our clients and each other.Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
The base salary range is $100,000 (entry-level) - $107,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
Our Interview Process
We value your time and want to give you the best opportunity to showcase your skills. Here’s what to expect:
Initial Phone Screen: 30-minute conversation with a recruiter to learn more about you and share details about the role.
First Interview: 30-minute Zoom with the hiring manager to dive deeper into your experience and goals.
Second Interview: 45-minute Zoom with interview panel with key team members.
Final Interview: 30-minute Zoom with an executive leader for a final conversation.
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