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Website Support Representative

Shreveport, LA

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

As a Website Support Representative, you'll hold a key role in managing client interactions and ensuring accurate website updates. Serving as a support role for the client, you'll directly handle website edits and promptly address inquiries via email, phone, and ticketing system. Your duties encompass completing requested website edits through the Scorpion CMS or other systems and conducting Quality Control checks during on-site corrections to ensure task precision. Thorough documentation of interactions, inquiries, and solutions within our CSX system is essential. 

This role demands meticulous attention to detail, a commitment to exceptional client experiences, and effective collaboration with internal teams. Your contributions as a Website Support Representative will directly impact client satisfaction and operational efficiency.

What Your Success Will Look Like

  • Serve as the point of contact for clients for website edits, making the update on the client’s site directly and responding to the client’s inquiry via email. 
  • Ensuring all tasks are completed perfectly (conducting a QC on their work) and while on the site correcting any issues they identify.
  • Provide timely, courteous, and accurate responses to clients' inquiries, aiming to exceed their expectations and deliver exceptional client experience.
  • Document all customer interactions, inquiries, and solutions in detail within the CSX to maintain accurate records.

Who You Are And What You Bring

  • Education
    • Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.

  • Experience
    • 0-2 Years of Relevant Experience
  • Skills 
    • Effective Communication: Clear, prompt and professional email communication with clients, addressing inquiries and conveying solutions.
    • Problem Solving: Analytical mindset to identify and resolve client issues, offering suitable and efficient solutions.
    • Attention to Detail: Meticulous approach to Quality Control checks, ensuring precise website updates and task completion.
    • Collaborative: Strong teamwork skills to liaise with internal departments, solving complex client challenges collectively.

Our Scorpion Values

  • Winning Mindset: When our clients win, we win.
  • Genuine Care: We only succeed when we are truly invested in our clients and each other.
  • Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
  • Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
  • Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Compensation  

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.

  • The base salary range is $55,000 (entry-level) - $60,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. 
  • The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.

Our Benefits

We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.

  • 100% employer-paid medical, dental, and vision insurance
  • Flexible paid time off, so you can rest, relax, and recharge away from work
  • Paid parental leave
  • Paid cell phone and service
  • Remote office allowance
  • Professional development and development courses
  • Regular manager check-ins to drive performance and career growth through Lattice

Work Location & Flexibility

Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.

Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.
 
 
Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.

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