Senior / Vice President of Premium and Ticket Sales & Service

JOB TITLE: Senior/Vice President of Premium and Ticket Sales & Service

REPORTS TO: Chief Revenue Officer

TYPE: Full-Time Regular       

FLSA: Exempt

 

OUR CLUBS

Seattle Sounders FC and Seattle Reign FC are entering an exciting new era in the pursuit of excellence and a commitment to growth on and off the pitch. Each club has independently forged a rich history of performance while connecting deeply with the community. Our clubs are continually pushing the boundaries of what's possible while fostering an inclusive culture- championing causes and building community connections to expand our reach and impact. Each match is an opportunity to bring together our community, celebrating our resilience, inclusivity, and a commitment to excellence. United in professional dedication- we are two clubs with one shared vision of progress and greatness.

 

POSITION SUMMARY

We are seeking a visionary leader to inspire and develop our Premium and Ticket Sales & Service teams. As the Senior/Vice President of Premium and Ticket Sales & Service, you will lead product offerings and campaigns, elevating our premium and ticket services to new heights with bold, successful strategies.

This role demands exceptional leadership skills to motivate and celebrate team members while fostering an inclusive environment. You will recruit top talent, lead a dynamic, high-performing sales and service team, and cultivate a culture of excellence where everyone is encouraged to develop their skills and contribute their unique perspectives. By implementing robust training programs and creative incentives, you will drive peak performance and align the team with our ambitious goals.

The ideal candidate will be a trailblazer with a proven track record in leading sales teams within the sports and entertainment industry. They will possess a unique blend of sharp business acumen and creativity, focusing on revolutionizing the club's ticketing strategy through cutting-edge sales techniques and outstanding team leadership.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Develop and execute detailed premium and ticket sales and service strategies, establishing clear objectives and actionable steps to achieve sales targets.
• Promote interdepartmental collaboration to craft innovative sales tactics, leveraging extensive market research and trend analysis to boost revenue.
• Lead, mentor, and inspire Premium, Sales & Service teams, fostering a culture of excellence and continuous improvement through targeted training, strategic guidance, and consistent performance management.
• Attract and retain top talent, ensuring a diverse, inclusive and engaged team that aligns with our organizational vision, values and goals.
• Work closely with the People & Culture team to design and refine incentive schemes that encourage peak performance, aligning with broader ticket sales strategies and organizational goals.
• Foster a culture of continuous learning, teamwork and collaboration, ensuring the growth and well-being of all team members.
• Identify and nurture future leaders within the team, ensuring a strong pipeline of talent for the organization.
• Manage budgets effectively, collaborating with the Finance department to ensure fiscal responsibility and adherence to organizational policies.
• Ensure seamless integration with other club departments such as Marketing, Digital Strategy, Business Analytics, and Corporate Partnerships to support comprehensive club objectives.
• Optimize Customer Relationship Management (CRM) systems and related technologies to improve client management and operational efficiency.
• Act as the primary liaison for Major League Soccer (MLS) and National Women’s Soccer League (NWSL) ticketing matters, accommodating visiting team ticket requests, and handling unique ticketing scenarios.
• Investigate and implement cutting-edge technologies to improve the effectiveness of ticket sales and service teams, and to enrich fan interaction experiences.
• Conduct thorough analysis of ticket sales data, crafting comprehensive reports to inform strategic decisions by management and ownership groups.
• Other duties as assigned.

 

QUALIFICATIONS

• Proven experience in leading high-energy sales and service teams to achieve and surpass goals.
• Track record of effectively recruiting, developing, and retaining top talent aligned with the organization’s core values.
• Demonstrated ability to develop and implement innovative sales, service, and premium initiatives, informed by an understanding of current industry market trends.
• Expertise in constructing a comprehensive sales cycle for both ticketing and premium offerings to maximize revenue potential.
• Capacity to identify and seize new business opportunities throughout the year through creative and strategic planning.
• Proficient in the use of ticketing platforms like Ticketmaster and CRM systems such as KORE and Salesforce.
• Strong analytical skills with the ability to leverage data to drive revenue generation and make informed decisions.
• Demonstrated ability to identify and adopt emerging AI technologies that can revolutionize ticket sales, enhance fan experiences, and increase operational efficiency, coupled with a strong curiosity for exploring new advancements in technology.
• Outstanding leadership qualities with the ability to coach, inspire, and influence others.
• Flexibility to adapt in a rapidly changing environment managing multiple priorities with efficiency and effectiveness.
• Demonstrated commitment to diversity, equity and inclusion, and to living organizational values and the to the organizational mission: Create Moments, Enrich Lives, and Unify Through Soccer, in all interactions.

 

WORK ENVIRONMENT 

• This role offers a hybrid work arrangement, combining remote work with on-site responsibilities at our Headquarters & Training Facility in Renton, WA, as well as attending matches at Lumen Field and the Starfire Training Facility.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must reside within Washington state upon date of hire.
• Must be able to facilitate own local travel.
• Must be eligible to work in the US without sponsorship.

 

COMPENSATION, BENEFITS & PERKS

We offer competitive compensation and an engaging, supportive environment that prioritizes the health and well-being of our people.

The annual salary range for this position is $125,000 - $250,000 and eligible for bonus opportunities. Base pay at time of offer will take into account job-related knowledge, skills and experience required for the role, internal equity and market.

Our Total Rewards package for full-time team members includes:

• Comprehensive Healthcare Coverage: We offer 100% employer-sponsored premiums for you and your dependents.
• Generous and Flexible PTO: Our Paid Time Off plan is designed with your well-being in mind, offering unlimited paid vacation.
• Retirement Planning Support: 401(k) retirement plan matching, helping you secure your financial future with ease.
• Inclusive Parental Leave: Our gender-neutral parental leave program provides 12-16 weeks of paid leave, giving new parents the time and support they need during this important life stage.
• Exclusive Perks: Enjoy complimentary tickets to matches, making it easier for you to experience the excitement firsthand.
• Continuous Growth Opportunities: We invest in your learning and development through various programs and resources.
• Community Engagement: We provide a variety of volunteer opportunities that align with our social impact goals and RAVE Foundation initiatives, empowering you to make a meaningful difference in the Seattle community.

 

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

We are committed to fostering a diverse and inclusive workplace where every employee is respected, valued and supported. We celebrate our diverse work environment and welcome team members of all backgrounds and perspectives. To that end, if you do not meet every job requirement listed, we still encourage you to apply. We believe your relevant experience and expertise will help us become a high-performing best-in-class workplace for all. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply.

The physical demands reflected in the duties and work environment herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. If you’d like to request an accommodation in the application or interview process, please do so by emailing the SRFC HR Team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

 

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