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IT SaaS Operations Administrator

Austin, Remote

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About Us

We are a high-growth FinTech company transforming [insert industry, e.g., payments, lending, financial data infrastructure] through secure, scalable, and cloud-native SaaS solutions. Compliance and security are at the core of everything we do. As we continue to expand, we’re looking for a hands-on, experienced SaaS administrator to expand our IT operations team.

Role Overview

We are seeking a highly skilled SaaS Administrator to manage, secure, and optimize our growing ecosystem of cloud-based applications and infrastructure. The ideal candidate will bring deep technical expertise in cloud platforms, networking, identity management, and compliance, with a proactive approach to automation and governance. This role is critical in ensuring the reliability, scalability, and security of our organization’s SaaS tooling.

Key Responsibilities

SaaS Platform Administration

    • Manage, configure, and optimize SaaS applications and integrations across the organization.
    • Major systems include Google Workspace, Mimecast, Slack, Zoom, Atlassian (JIRA and Confluence), and Gitlab. 
    • Implement and maintain automation for provisioning, access management, and lifecycle processes.

Cloud Infrastructure Management

  • Administer and support AWS, with exposure to Azure and GCP environments.
  • Services: IAM Identity Center, AWS Workspaces/Managed AD/Systems Manager, VPC, EC2, S3, Route53, Lambda, Organizations, Control Tower
  • Ensure high availability, performance, and cost efficiency across cloud services.
  • Collaborate with engineering and DevOps teams to enforce cloud governance and security policies.

Networking & Security

  • Configure and manage Palo Alto Firewalls and Meraki networking devices used in offices and cloud networks, as well as Netskope’s SASE solution.
  • Refine and review restricted firewall rules for optimal security. 
  • Monitor, troubleshoot, and optimize network performance.
  • Support physical access control systems and their integration with identity governance

Identity & Access Management

  • Administer Okta for identity governance, SSO, and MFA.
  • Configure SAML and SCIM for supported SaaS systems to Okta. 
  • Develop and enforce role-based access control (RBAC) policies.
  • Support audit and compliance requirements for identity lifecycle management using SailPoint’s IdentityNow/Identity Security Cloud.

Compliance & Governance

  • Ensure adherence to PCI DSS and SOC 1 & 2 compliance frameworks.
  • Configure and maintain documentation, audit trails, and evidence for regulatory compliance.
  • Partner with security and compliance teams to implement and validate required controls.

Automation & Scripting

  • Develop scripts and automation workflows to streamline SaaS and infrastructure management.
  • Leverage APIs, Infrastructure-as-Code, and scripting such as Python for efficiency.

Required Skills & Knowledge

  • Proficiency in Okta administration and identity governance principles.
  • Experience managing SaaS systems’ configuration and usage.
  • Expertise in AWS cloud services; exposure to Azure and GCP a plus.
  • Strong understanding of networking concepts (routing, switching, VPNs, firewalls).
  • Hands-on experience with Palo Alto Firewalls and Cisco Meraki solutions, and experience with supporting a VPN solution (Netskope or other systems like ZScaler, Prisma Access/GlobalProtect, AnyConnect)
  • Familiarity with PCI DSS and SOC 1 & 2 compliance requirements.
  • Experience with automation tools, scripting languages (Python, Bash, PowerShell).
  • Knowledge of physical access control systems and integration with identity platforms.

Qualifications

  • 3-5+ years of experience as a SaaS, Cloud, or Systems Administrator.
  • Relevant certifications preferred (e.g., AWS Certified SysOps Administrator, Palo Alto PCNSE, Okta Certified Professional, optional  - CCNA/CCNP, CISSP, CISM)
  • Strong problem-solving skills with a proactive and security-first mindset
  • Excellent communication and cross-functional collaboration skills.

Base salary is $72,000- 107,000 annually.  Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.

Benefits and Perks:

We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too. 

Our perks include:

  • Company equity in the form of Stock Options
  • Performance-based bonuses
  • Generous employer-paid health, vision and dental insurance coverage
  • Flexible vacation policy
  • Educational assistance
  • Free gym membership
  • Casual dress code
  • Team building events and activities
  • Remote work arrangements/ flexible work schedule
  • Paid parental leave 

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer.

At this time, we are only able to consider applicants who are U.S. Citizens or Green Card Holders for employment opportunities. We appreciate your understanding.

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