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Strategic Customer Success Manager

Remote

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact confidently with one another.
 
By building the future of identity verification in the United States and reinventing the currently clunky, ineffective, and expensive process, we believe strongly that the future will be 10x better.
 
We’ve had tremendous traction and are growing extremely quickly. Already our real-time APIs have helped verify hundreds of millions of identities, beginning with financial services. In 2021, we raised a $70M Series B round, led by Craft Ventures to rapidly scale our best in class products. We’ve earned coverage and awards from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have landed on the Forbes Fintech 50 in 2023 and 2024. Last but not least, we’ve even been a part of history -- we were the first company to go live with the eCBSV and testified before the United States House of Representatives.

Role:

As a Strategic Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer.

Responsibilities:

  • Own the relationships for strategic accounts across our bank, credit union, and fintech customers
  • Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
  • Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
  • Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
  • Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
  • Establish business goals with each client and establish a plan to achieve targets

Requirements:

  • 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager (Bonus points if in the Fraud and/or Identity space!)
  • Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
  • Partner with Sales during pre and post sales
  • Self-motivated, detail-oriented, with a big appetite for making our partners successful 
  • Experience with Salesforce and Salesloft, a plus
  • Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences
  • Candidates must be legally authorized to work in the United States and must live in the United States

Salary Range:

  • $170,000/year - $220,000/year + equity + benefits

Perks:

  • Employer paid group health insurance for you and your dependents
  • 401(k) plan with employer match (or equivalent for non US-based roles)
  • Flexible paid time off
  • Regular company-wide in-person events
  • Home office stipend, and more!

Corporate Values:

  • Follow Through
  • Deep Understanding
  • Whatever It Takes
  • Do Something Smart

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