Client Services Representative

Client Services Specialist – Join a Winning Team at Service Champions!

This position is in-office, in the city of Brea.

Are you a customer service professional with a talent for building relationships and solving problems? Service Champions is seeking an exceptional Client Services Specialist to join our growing team! We take pride in delivering top-tier HVAC and plumbing services, and we need proactive, detail-oriented individuals who thrive in a fast-paced environment and are passionate about providing outstanding customer experiences.

Why You’ll Love Working at Service Champions:

• Competitive Pay + Performance Bonuses – Your hard work deserves recognition!
• Career Growth Opportunities – We promote from within, helping you build a long-term career.
• Positive & Supportive Work Environment – Join a collaborative, high-energy team where your contributions truly matter!
• Comprehensive Benefits Package:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, holidays, and sick leave

Your Role & Responsibilities:

• Be the first point of contact for our customers—handle a high volume of inbound and outbound calls with professionalism and efficiency.
• Schedule service appointments while actively listening to customer needs and providing tailored solutions.
• Troubleshoot customer concerns, offering friendly and knowledgeable support.
• Keep detailed records of customer interactions, ensuring accuracy and efficiency.
• Stay informed about our HVAC and plumbing services to confidently assist clients.
• Consistently meet or exceed performance and quality service goals.

What We’re Looking For:

• 2+ years of call center experience (customer service, dispatch, or similar experience preferred).
• Experience in the HVAC or plumbing industry is a plus.
• Strong multitasking skills – Type 45+ WPM while talking and navigating systems.
• Proficiency in Microsoft Office Suite; experience with ServiceTitan is a plus.
• Outstanding communication skills – You’re a natural problem-solver with a customer-first mindset.
• Bilingual (Spanish) is a plus!

Work Schedule:

Our business operates 12 hours a day, so flexibility is key!

• Monday–Friday: 8 a.m. to 7 p.m.
• Saturday: 8 a.m. to 5 p.m.
  (40-hour work week)

Ready to Take Your Career to the Next Level?

If you’re passionate about customer service and want to be part of a company that values and invests in its team, apply today!

#SCCP

About Service Champions:

A career with Service Champions can change your life. Recognized as one of Orange County’s top places to work, many of our employees have shared that they love working here and the success it has brought them.

You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.   

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