Carrier Claim Specialist

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title:  Carrier Claim Specialist 

Location: Remote - India 

Role Description:

The Carrier Claims Specialist will work as part of the Merchant Care Team. As the Carrier Claims Specialist, you will be responsible for investigating and resolving carrier claims. This role requires working with our partner carriers, including but not limited to FedEx, UPS, USPS, DHL, and OSM to settle claims by understanding carrier claims processes, carrier contact information, and updating the necessary claims data and tracking for timely resolution.  

What you’ll do:

• Investigate data and relevant information to consider a claim's validity and eligibility.  
• Enter and track claims within a claims software system. 
• Collaborate cross-functionally with Merchant Care teams when more information or data may be needed from our merchants to file completed claims. 
• Escalate and collaborate with the Claims Lead. 
• Ensure timely and constant follow-up with partner carriers on all open claims through to completion and final determination. 
• Manage all updates for each claim in our claims system, following all documented SOPs to ensure accuracy. 
• Provide timely claims resolutions and process internal payment requests. 
• Collaborate closely with internal teams to improve efficiency and further automation. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• 1-2 years' experience in claims management, preferably a logistics background. 
• Excellent organizational skills. 
• Experience with Salesforce. 
• Ability to evaluate and understand standard operating procedures and effectively apply claim handling. 
• Solid English communication skills, both written and verbal to communicate clearly and effectively. 
• Demonstrated problem solving skills with a passion for investigation, follow up and documentation. 
• Motivated problem solver. 
• Experience in a KPI driven organization, in a fast paced, high-volume role. 

Reports to:  Team Lead, Merchant Care

Perks & Benefits:

• Medical & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Employee Assistance Program 
• Work From Home Allowance 
• Referral Bonus Program 
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob) 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.  We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers. 

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.