Mid Market Lead

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Mid Market Lead 

Hours/Shift: 8:00 - 4:30pm, Monday - Friday

 Location: 450 E Moorestown Rd Wind Gap, PA 18091 

Compensation: $24/ hour  

Role Description: 

This is an important position where you will be an on-site resource for one of ShipBob’s top clients. Many of our merchants want the ability to interact and receive updates directly with the on-site team, and you will provide that access and support. You will work directly with on-site partners and the regional team to provide feedback, highlight risk, and support the site in challenges they may face. 

What you’ll do: 

• Interact directly with one of ShipBob’s top merchants.  
• Provide realistic updates and transparent feedback to both shipping partners and merchants. 
• Support the partner site directly or through feedback. 
• Deep dive and root cause issues. 
• Be an additional resource to provide visibility to potential issues prior to them occurring.  
• Become a trusted partner to the Shipping site by helping resolve merchant facing obstacles.  
• Required to comply with all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Ability to work independently without direct supervision on-site.  
• Shows the ability to quickly adapt to changing conditions and solve problems quickly.  
• Ability to determine priorities and tactful external communication.  
• Possesses effective written and verbal communication skills; displays reading comprehension skills.  
• Ability to multitask and handle multiple issues at the same time without stress.  
• Excellent attention to detail.  
• Ability to lift 40 lbs. without any health limitations.  
• Able to stand and walk continuously during and up to an 8-10hr shift.  
• Able to bend, stoop, reach above, and push/pull frequently.  

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance  
• 401K Match   
• Weekly paychecks & Wage Progression Program  
• Paid Time Off & Sick Time Off  
• Referral Bonus Program  
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob) 

Classification: Non-Exempt – Hourly  

Reports to:  Senior Operations Support Manager  

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay for this position is $24/hr.  

#LI-DNI

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.  We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers. 

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.