Senior Revenue Operations Specialist

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote - India

Shift: CST hours

Role Description: 

The Senior Revenue Operations Specialist will be a key member of our Revenue Operations team and will configure technical solutions for ShipBob’s internal stakeholders. This role will be responsible for managing and optimizing the tools in our sales and marketing tech stack, including Salesforce, Outreach, Gong, 6Sense, and HubSpot, as well as assisting with scoping and documentation-related activities. The Senior Revenue Operations Specialist adds value by providing front-line support to our users, ensuring data integrity, and optimizing workflows that drive sales and revenue efficiency. This role reports to the Manager, Revenue Operations.

What you’ll do:

• Provide front-line support, including managing user access to Salesforce, Outreach, Gong, 6Sense, and HubSpot, as well as efficiently resolving internal user tickets related to these tools.
• Configure, optimize, and troubleshoot Outreach sequences, Gong call analytics, and 6Sense intent data integrations to improve sales efficiency.
• Perform data analysis, including pipeline analytics, usage tracking, and engagement trends, leveraging Salesforce, Outreach, Gong, and 6Sense to provide actionable insights for sales teams.
• Manage and optimize the HubSpot-Salesforce integration, ensuring accurate lead flow, field mappings, and data synchronization to support marketing and sales alignment.
• Participate in technical design sessions to develop scalable solutions aligned with business objectives across our revenue tech stack.
• Support solution implementation, automation, and reporting within Salesforce and other integrated tools, ensuring data integrity and usability.
• Translate business requirements into scalable processes that allow users to effectively leverage Outreach, Gong, 6Sense, and HubSpot for prospecting, deal management, and reporting.
• Create and maintain documentation of business processes, including sales enablement workflows, system configurations, and integration best practices.
• Troubleshoot and resolve sync errors, permissions issues, and configuration conflicts across Salesforce and integrated tools.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• Exceptional Communication Skills: Ability to clearly articulate technical topics to a non-technical audience and train users on best practices within Salesforce, Outreach, Gong, 6Sense, and HubSpot.
• Tech-Savvy: Direct experience configuring and managing Outreach, Gong, 6Sense, and HubSpot-Salesforce integrations. Proficiency with Salesforce and the ability to build reports, automate workflows, and optimize tool functionality.
• Data-Driven Mindset: Ability to analyze usage data and engagement metrics within Outreach, Gong, and 6Sense to drive insights that improve sales effectiveness.
• Team Player: Ability to work collaboratively within a Revenue Operations team, partnering cross-functionally with Sales, Marketing, and Enablement teams.
• Time Management: Excellent organizational, time management, and project management skills with the ability to balance multiple tasks and priorities effectively.
• Adaptability: Experience working in a fast-paced, high-growth environment, with the ability to quickly troubleshoot and optimize sales tools based on business needs.
• Preferred 4+ years of experience in revenue operations or a similar role.
• Strong background in integrating and managing Outreach, Gong, 6Sense, and HubSpot within Salesforce.
• Experience collaborating cross-departmentally to implement and optimize sales technology solutions.

Perks & Benefits:

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.