Senior Supply Chain Data Analyst

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in India 

Role Description: 

We are looking for a Senior Supply Chain Data Analyst to join our team! As a key member of the Supply Chain Operations team, you will be responsible for deriving actionable insights from technical data research to guide our internal team members in making critical judgements. Your advanced analytical skills will help identify and troubleshoot errors by drilling into outliers within the data, working closely with internal stakeholders to implement effective solutions. You will also collaborate directly with key stakeholders to understand their data needs, providing support and insights to drive business moves. 

You’ll help with ad hoc research on critical business initiatives and develop creative solutions to help ensure our merchants have a smooth fulfillment experience. You will become an expert on all things data at ShipBob, and work with our other data team members to streamline and optimize our workflows. This role reports to Senior Manager, Supply Chain Analytics. 

What you’ll do: 

• Be the Data Expert: Serve as the subject matter expert for your assigned area of the business, developing deep expertise in the related data, tools, and processes. You will be the go-to resource for questions, guidance, and support within your domain.
• Stakeholder Collaboration: Partner closely with cross-functional teams to understand their data needs, translate business questions into analytical solutions, and provide tailored insights to support critical decisions, while balancing and prioritizing competing requests effectively.
• Perform Root Cause Analysis: Conduct in-depth analysis to investigate issues, identify outliers, and provide actionable recommendations for sustainable reporting and to resolve problems quickly and effectively.
• Analyze Trends and Metrics: Use advanced technical skills to identify trends, evaluate performance, and generate insights that drive improvements across operations.
• Develop Reporting Solutions: Build and maintain self-service dashboards and reporting views that empower teams to access key data and make informed decisions independently.
• Communicate Insights Effectively: Translate complex findings into clear, concise insights for both technical and non-technical stakeholders to support action-oriented decision making.
• Drive Continuous Improvement: Identify and implement process improvements related to data collection, reporting, and analysis. Stay current with best practices and technologies and maintain clear documentation to support long term knowledge sharing.
• Other duties/responsibilities as necessary to support the success of the Supply Chain Operations team.

What you’ll bring to the table: 

• 4+ years of professional experience in data analytics.
• Excellent research skills and problem solving required.
• Solid communication skills with an ability to collaborate with different stakeholders.
• Advanced proficiency in Excel, SQL, and Power BI. Experience with Python is strongly preferred.
• Supply chain experience is a must.

Perks & Benefits: 

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

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We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.