Expansion Manager

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. 
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. 
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. 

 

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI 

Role Description: 

We are hiring an Expansion Manager who will drive revenue growth within ShipBob’s existing customer base. You will own a book of accounts and be responsible for identifying, developing, and closing expansion opportunities — both self-sourced and in partnership with your Merchant Success Manager (MSM) pod. This is a quota-bearing closing role where you manage the full sales cycle from prospecting through negotiation and close. 

This role rewards curiosity and drive. The most impactful opportunities in this role are often the ones that require digging into an account, understanding a merchant’s growth trajectory, and bringing the right solution to the table at the right time. Success requires not just sales execution, but genuine knowledge across eCommerce sales channels, global and cross-border logistics, and ShipBob’s suite of expansion products — enough to guide merchants through meaningful growth decisions with confidence. 

The Expansion team is a strategic revenue lever for ShipBob with strong executive support, and we are entering our second year with a clear direction and a large, opportunity-rich account base to work with. This role reports to the Director, Merchant Expansion. 

About You: 

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). 

What you’ll do: 

• Manage the full sales cycle across your account base — from prospecting and discovery through pricing, negotiation, and close.
  
  
• Guide customers efficiently through the sales process, ensuring all expectations are properly set and understood.
  
  
• Negotiate pricing, contract terms and commercial agreements. 

• Drive revenue growth across ShipBob’s expansion opportunity types, including eCommerce channel expansions, global and cross-border fulfillment, product expansions, and net new account acquisition within existing account families. 

• Build and maintain strong merchant relationships that create the trust and context needed to identify and advance revenue opportunities over time. 

• Partner closely with Merchant Success Managers and cross-functional teams to surface opportunities, align on account context, and keep deals moving. 

• Ensure a seamless handoff to the post-sales team to set customers up for long-term success. 

• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2–3+ years of quota-carrying sales experience with a demonstrated track record of hitting or exceeding quota.  

• Ability to manage and prioritize a pipeline across a large account base — knowing which deals to advance, which to develop, and how to allocate time to maximize revenue impact. 

• Maintain a clean, well-documented pipeline and CRM for accurate forecasting and visibility. 

• Demonstrated ability to quickly build deep knowledge of ShipBob’s technology and operational capabilities and leverage that expertise to drive consultative, growth-oriented conversations with merchants. 

• A self-starter mentality — you identify opportunities and build your own pipeline rather than waiting for leads to come to you. 

• Excellent verbal and written communication and negotiation skills, with the ability to consult, build trust, and articulate value quickly with merchants. 

• Solid negotiation skills and the ability to identify and articulate customer needs. 

• Strong pipeline management discipline, with experience using CRM tools and comfort with Excel or similar data tools for forecasting and visibility. 
• Experience working in SaaS, logistics, eCommerce, or a related field.
   

 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). 

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.