Senior Office Coordinator

About SimpliSafe: 

SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors, SimpliSafe also provides best-in-class professional monitoring that will watch over your home even when you can’t. 

Already protecting over 4 million people across the US and UK, SimpliSafe continues its mission to make “every home secure”. Since launching in the UK in 2019, SimpliSafe has already received awards and numerous accolades from leading publications, as well as an excellent rating on Trustpilot and a customer NPS in excess of 72. 

Why SimpliSafe: 

There’s nothing more important than keeping your family and home safe, and there’s nothing more fulfilling than knowing you’re helping people every day and providing th with extra peace of mind. 

With a no-ego culture, we encourage teams to collaborate and innovate and with those seeking their next challenge, SimpliSafe can offer big opportunities. We don’t just want you to work here. We want you to grow and thrive here. 

The Role: 

We are seeking a proactive and organised IT & Office Facilitator to join our dynamic Peop Team. In this pivotal role, you will be responsible for ensuring the seamless operation of our office environment while supporting IT, facilities management, and administrative function You will play a crucial role in maintaining a safe, productive, and well-equipped workspace, promoting efficiency, and ensuring our team has the necessary tools and support to succee 

What you’ll do: 

IT Support & Technical Proficiency: 

• Configure and set up laptops for new employees and updated devices, ensuring th have the necessary software and access permissions. 
• Wipe and securely decommission laptops and other devices when employees leave or when hardware is retired. 
• Maintain an inventory of IT equipment and track allocation to employees. 
• Provide first-line IT support, troubleshooting hardware, software, and network issu for employees, both onsite and remotely.
• Manage IT requests from staff, ensuring timely resolution. 
• Collaborate with the US-based IT support team to escalate and resolve more complex technical issues. 
• Monitor IT systems and identify opportunities for improvement or areas requiring attention. 
• Assist with software updates, installations, and licensing compliance, ensuring adherence to relevant regulations. 
• Manage user accounts and access control across IT systems, ensuring security protocols are upheld. 
• Support the implementation and maintenance of IT policies and best practices, ensuring compliance with company security and data protection standards. 
• Help with the setup of our monthly all-hands meeting. 

Office & Facilities Management:

• Serve as the primary contact for office and warehouse maintenance issues, such  plumbing, electrical work, or HVAC concerns. 
• Schedule and coordinate repairs or service visits with relevant contractors, ensuring minimal disruption to operations. 
• Conduct regular inspections of office and warehouse facilities to identify and addre any potential problems proactively. 
• Ensure all office and warehouse facilities, including meeting rooms, kitchens, a common areas, are fully equipped and operational. 
• Maintain stock of essential supplies such as weekly snack order, stationery, kitchen items, and cleaning products. 
• Establish and maintain relationships with service providers, ensuring contracts are current and services meet the organisation’s needs. 
• Request quotes, negotiate rates, and manage contracts for facilities and IT services as required. 
• Serve as the central point of contact for staff inquiries related to facilities, IT, or health and safety. 
• Communicate updates about office policies, maintenance schedules, or syst outages to employees effectively. 

Health and Safety Compliance: 

• Monitor and Maintain First Aid Kits: Regularly inspect first aid kits across all office warehouse locations to ensure they are fully stocked and meet legal and company requirements. Restock supplies as needed and replace expired items promptly. 
• Ensure Compliance with First Aid Regulations: Maintain records of first aid invento checks and ensure the company complies with workplace safety regulations regarding medical supplies and emergency care. 
• Fire Safety Equipment Management: Coordinate with external providers to ensure that all fire safety equipment, including extinguishers, smoke detectors, fire ala and emergency exit lighting, is tested and serviced at the required intervals. 
• Evacuation & Emergency Response Planning: Assist in planning and conducting regular fire drills and emergency evacuation exercises to ensure staff is prepared f emergencies.
• Conduct Routine Safety Checks: Oversee regular office and warehouse safe inspections, identifying and addressing hazards such as blocked emergency exits, faulty equipment, or ergonomic risks. 
• Risk Assessments: Perform and document workplace risk assessments to proactively mitigate potential hazards, ensuring compliance with health and safety regulations. 
• Track Health & Safety Training Records: Maintain an updated record of employee health and safety training, ensuring all staff complete required training and schedule refresher courses as necessary. 
• Organise Health & Safety Training Sessions: Arrange and coordinate training sessions for employees, including first aid, fire safety, manual hand 
• Maintain and Update Health & Safety Policies: Ensure the organisation’s health and safety policy is regularly reviewed and updated in accordance with any new legal or regulatory changes. Communicate updates to employees and ensure company-wide compliance. 
• Incident Reporting & Investigation: Assist with logging and investigating workplace accidents or near-miss incidents, implementing corrective actions where necessary. 

People Team Assistance: 

• Meeting Support: Take accurate minutes during meetings, distribute them promptly, and ensure follow-up on action points. 
• Employee Correspondence: Draft, proofread, and send employee letters related to offers, contracts, policy updates, and other HR matters. 
• Document Management: Maintain and update templates, policies, and documentation to ensure consistency and compliance. 
• Filing & Record Keeping: Organise and manage digital filing systems, ensuring secure and easy access to important records. 
• Event Coordination: Assist in organising company events, including meetings, training sessions, team-building activities, and seasonal parties. 
• Recruitment Support: Assist with job postings, CV screening, interview scheduling, and candidate communication. 
• Learning & Development Assistance: Support the Learning and Development Lead with training coordination and documentation. 

What you’ll need: 

• Technical Proficiency: Possesses hands-on experience in IT systems, troubleshootin and software/hardware setup.
• Organisational Skills: Demonstrates the ability to effectively manage multiple tasks, prioritise workloads, and meet deadlines efficientl 
• Communication: Excellent verbal and written communication skills, enabling effective interaction with internal teams, external vendors, and international counterparts. 
• Problem-Solving: A proactive and analytical approach to identifying, diagnosing, and resolving issues efficientl 
• Attention to Detail: Ensures accuracy in administrative tasks while maintaining compliance with health and safety regulations.
• Team Player: Capable of collaborating across various departments and support teams to achieve business objectives. 

What Values You’ll Share: 

• Customer Obsessed - We understand our customers and aim to build long term relationships and trust. 
• Aim High - We are always challenging ourselves and others to grow and improve. 
• No Ego - We drive to succeed as a team and learn from our mistakes. 
• One Team - We collaborate and win as a team. 
• Lift As We Climb - We invest in developing others and ourselves. 
• Lean & Nimble - We test, learn and improve. 

What’s in it for you? 

Working at Simplisafe, you’ll have access to: 

• Competitive salary and annual bonus 
• 28 days holiday + bank holidays 
• Enhanced pension 
• Life assurance 
• Private dental and healthcare 
• Free eye test and contribution to glasses 
• Employee Assistance Programme 
• Access to retail discounts via Perks at Work membership 
• Recognition & rewards scheme in which we celebrate success 
• SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.) 
• Cycle to work scheme
• Team social events (annual summer and christmas parties, amongst other socials) 
• Freebies, office snacks and drink

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact hr-uk@simplisafe.co.uk.