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UX Researcher, Product

Boston, MA

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built with our mission of keeping Every Home Secure. We’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We don’t just want you to work here. We want you to grow and thrive here.

Over the past decade, we’ve quietly transformed home security from an outdated, unfriendly industry into something elegant, thoughtful, and beautifully designed. We put our customers at the center of everything we do. We care deeply about their experience and we constantly try to delight them with innovative products and services that are fairly priced. Our top ratings in the App/Play store are a clear validation of our commitment to customer experience. Plus, CNET, Wirecutter, and PCMag all named us their Editors’ Choice for home security.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesdays or Wednesdays and Thursdays, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. 

Why Are We Hiring?

Well, we’re growing and thriving! So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

SimpliSafe is seeking a UX Researcher for our Product team. This role is a great opportunity to influence and contribute to our apps, hardware, and service initiatives. Our UX research team is designing for a diversity of human needs for emotional and physical well-being in the area of home security and delivering services. You will use various qualitative and quantitative methods to accomplish our goals including planning, conducting, and synthesizing exploratory foundational and evaluative research to identify consumer insights to guide the product user experience direction.

What You'll Do

  • Take ownership of mid-sized UX projects, executing with significant autonomy after initial direction.
  • Proactively build and maintain strong relationships with cross-functional teams including UX, Product, and Engineering.
  • Adapt to project scope, playing both supportive and lead roles as needed.
  • Consistently contribute to projects, demonstrating strong communication and collaboration skills.
  • Present and deliver research insights and actionable recommendations with some oversight, confidently articulating decision-making rationale to team members.
  • Demonstrate a deep understanding of the user's journey and its impact on deliverables.
  • Execute and improve research processes, showcasing strong and capable engagement in standard design methodologies.
  • Use data to confidently communicate design decisions, rationales, and UX improvements that deliver measurable business impact to team members and stakeholders.

What You'll Need to be Successful

  • A seasoned UX professional with experience using a variety of qualitative research methodologies, e.g. one-on-one interviews, usability testing, surveys, ethnographic-style fieldwork, and workshop facilitation 
  • Proven track record of consistent and effective contributions to UX projects.
  • Strong communication and presentation skills, with an attention to detail.
  • Experience using AI to assist throughout the research process; including research planning, scripts, data collection, and analysis.
  • Expertise with research tools such as UserTesting.com, Qualtrics, Dovetail, and Google Forms.

Preferred

  • Experience working closely with UX Designers, UX Content Strategists, PMs, Engineers, CX, and other cross-functional teams.
  • Experience working on research at the intersection of hardware, software, and service design; ideally, for digital consumer products and service delivery.
  • Degree in a human behavior-related field, such as Psychology, Human-Computer Interaction, Sociology, Communication, Information Science, Economics, or Computer Science.
  • Deep professional experience in applied research outside of academic training. This might include ethnographic-style fieldwork, design research, UX research, journalism, etc.
  • Willingness to travel once or twice per year to SimpliSafe’s satellite offices in Richmond, VA.

What Values You'll Share

  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a “no job too small” attitude and an open, inclusive, and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
  • Free SimpliSafe system and professional monitoring for your home. 
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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