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Principal Product Data Analyst

Boston, MA

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

We are …

a team of designers, strategists, engineers, writers, researchers and product folks based in downtown Boston. Over the past ten years, we’ve quietly transformed home security from an outdated, unfriendly industry to something elegant, thoughtful, and beautifully designed. We put our customers at the center of everything we do. We care deeply about their experience and we constantly try to delight them with innovative products and services that are fairly priced. Our top ratings in the App/Play store are a clear validation of our commitment to customer experience. Plus, CNET, the Wirecutter and PCMag all named us their Editors’ Choice for home security.

About the Role

We’re looking for a Principal Product Data Analyst to be a strategic partner and data leader for our product teams. In this newly created role, you'll drive decisions that shape our product strategy, influence our long-term roadmap, and foster a culture of data excellence.

Our analytics foundation is still maturing, and our data model isn’t 100% reliable yet. You'll not only work with imperfect information, but also lead initiatives to systematically improve data quality, documentation, and tooling. You'll serve as a force multiplier, elevating the skills of the entire product organization and ensuring our analytics capabilities scale alongside our business.

This is a fit if you are a strategic thinker who thrives on solving complex, ambiguous problems. You are an expert at uncovering actionable insights from messy data, influencing cross-functional leaders, and building durable analytics solutions. You’ll have the autonomy to contribute to our data strategy and the mandate to execute it.

What You’ll Do

  • Strategic Analytics (50%): Partner directly with Product and Engineering teams to inform the product strategy and roadmap. Proactively identify and frame our most complex problems, leading analytics projects that answer key business questions, and translating insights into actionable recommendations that influence company-wide decisions.
  • Analytics Foundation & Enablement (30%): Act as an owner for our analytics infrastructure and practices. This includes defining and implementing our core metric frameworks, leading data quality initiatives, and collaborating with Data Engineering to build a more reliable data model. You’ll also mentor other analysts, PMs, and engineers, leveling up their data skills and fostering a culture of critical thinking.
  • Ad Hoc Leadership (20%): Serve as the highest escalation point for critical data questions and investigations. You'll lead the charge in triaging anomalies, developing novel analytical methods, and solving highly ambiguous problems with imperfect data.

What We’re Looking For

  • Wide-Ranging Experience: 6+ years in a senior or principal-level data or product analytics role.
  • Technical Mastery: Expert-level proficiency in SQL. Advanced skills in statistical analysis and data visualization (tools like Tableau, Hex, and Amplitude). Proficient in Python for data manipulation. You are an expert at identifying and resolving data quality issues at the source. Experience with data modeling and orchestration tools like dbt or Dagtser is a bonus.
  • Strategic Influence: A proven track record of influencing product strategy and roadmaps through data-driven insights. You are comfortable challenging assumptions and leading conversations at the executive level.
  • Problem Solver & Innovator: You have a history of tackling open-ended, complex problems and creating long-term, scalable solutions. You are resourceful and self-directed.
  • Exceptional Collaborator & Mentor: You can build trust and influence across different functions (Product, Engineering, Operations, and Leadership) without direct authority. You enjoy mentoring and developing the skills of others.
  • Process Improver: You have a passion for identifying and addressing systematic issues and a track record of implementing best practices for analytics and data quality.

This Role Is NOT for You If…

  • You prefer a narrow, single-domain focus rather than a wide-ranging, cross-functional perspective.
  • You are not interested in mentoring or helping to build and shape the analytics team and culture.
  • You thrive on inbound requests but are less comfortable with proactively identifying and framing strategic problems.

Why You’ll Love It Here

  • Unprecedented Impact: You will be a key player in shaping the company's product strategy and future direction.
  • Autonomy: You play a significant role in the strategic vision and the execution, from identifying the most important questions to building the infrastructure needed to answer them.
  • Elevate the Team: You will be a force multiplier, not only solving problems but also helping to build a more data-literate and analytically mature organization.

What Values You’ll Share

  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
  • Free SimpliSafe system and professional monitoring for your home. 
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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