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Remote - Cybersecurity Customer Success Manager

London, England, United Kingdom

Who is SimSpace:

SimSpace launched in 2015 with a singular purpose – addressing the most urgent and sophisticated cybersecurity challenges to reduce risk for our most vulnerable and valuable infrastructure. The organizations around the world that we depend on every day to keep our loved ones safe and secure. Our healthcare facilities, schools, financial institutions, transit centers, grocery stores, and workplaces just to name a few. To deliver global resiliency, we provide an elite cyber range platform to curate unassailable cyber defenses, data driven decisions, cutting edge training labs, live attack scenarios, and extensive individual and dynamic team readiness training. 

SimSpace works as OneTeam to elevate humanity around the world. We are committed to continuously improving and delivering a cultivated member experience whether that is accomplished through focusing on supporting our client’s teams or our own mission driven SimSpacers. 

We are an international company headquartered in Boston's Fort Point in the U.S. If you are interested in elevating the technology and creative solutions necessary to secure and safeguard our future while working alongside others who share your passion for purpose and development, we want to meet you!

Why should you choose a career at SimSpace?

We are an organization that is focused on building our culture and mindfully enhancing our atmosphere everyday which is why we have collaborated on an integral value system. Our governing philosophy of being Human Centered is deeply embedded within our value system. We apply this philosophy to every one of our internal team members, external clients, and their customers.

Our core values:

  • Serve to Protect – We provide safe space, deliver on the mission, and elevate humanity
  • Acquire Understanding – We seek and provide clarity 10x, cultivate comprehension, and believe information goes both all ways
  • Operate as Innovators – We stay curious, practice consistency over intensity, and continue to be the change we need in the world
  • Teamwork Without Borders – We are never alone, we solve for all, and keep people at the heart of everything we do

Primary job location is full-time remote in United Kingdom. SimSpace is seeking a highly motivated and experienced Customer Success Manager (CSM) to join our team based in the United Kingdom region, with 25%  travel in the European/Mideast Region. As a CSM, you play a pivotal role in fostering strong relationships with clients, driving adoption of SimSpace solutions, and ensuring long-term customer satisfaction and retention. You will serve as a primary point of contact for assigned accounts, collaborate cross-functionally, and contribute to process improvements that enhance the overall customer experience. Having familiarity with cybersecurity tools, frameworks (e.g., NIST, MITRE ATT&CK), and concepts such as threat simulation, penetration testing, or network defense is highly desirable and will set a candidate apart.

What will you be doing as a Customer Success Manager at SimSpace?

  • Client Management: Serve as the primary point of contact for assigned clients, addressing queries, concerns, and escalations while maintaining strong relationships.
  • Onboarding & Training: Develop and execute tailored onboarding plans, deliver product demonstrations, and provide ongoing training to maximize client success and product adoption.
  • Retention & Renewals: Guide clients through renewal processes, and proactively addressing concerns to secure satisfaction and long-term loyalty.
  • Cross-Functional Collaboration: Work closely with internal teams to resolve technical issues and align on client priorities, ensuring seamless communication.
  • Process Improvement: Identify opportunities to enhance the customer journey and contribute to scalable, efficient processes that elevate the customer experience.
  • Strategic Input: Provide insights to leadership and product teams, influencing strategies that align with client needs and market trends. 

What are the qualifications to apply? To be successful as a Customer Success Manager you need to have:

  • Bachelor’s degree in Business, Communications, Cybersecurity, Computer science, or equivalent work experience
  • 2+ years of experience with cybersecurity solutions and technical troubleshooting
  • 3+ years in Account Management, Project Management, Customer Success, Technical Support, Consulting or similar role with Enterprise and/or Federal customers
  • Proficiency in CRM (Salesforce) and Customer Success software platforms (Slack, Microsoft tools, Google).
  • Willingness to travel approximately 25% - 30% (international travel across Europe and Middle East). 
  • Candidates must be residents of the United Kingdom and possess the legal right to work in the UK. Proof of eligibility to work in the UK will be required during the hiring process.

 We’re proud to offer a competitive and comprehensive package designed to support your well-being, growth, and success:

  • Compensation. Base salary range: £90,000 - £110,000, reflecting our confidence in your expertise and impact, with the opportunity for annual bonuses tied to company performance and individual contributions.
  • Financial Well-Being. Defined contribution pension scheme.
  • Paid Time Off. Annual leave plus public holidays.
  • Health & Wellness. Private medical insurance.
  • Ownership Opportunities. Equity options at hire and potential for additional based on performance.
  • Social Connections. Monthly reimbursements for meaningful connections with teammates through our SocialSpace Community.
  • Continuous Learning. Access a LinkedIn Learning membership to prioritize your personal and professional development.
  • Referral Rewards. Earn £1,200–£2,800 for every qualified hire through our employee referral program.
  • Mental Health Support. Access to company-paid counseling, coaching, and resources for you and your family through Spring Health.

 Join SimSpace and enjoy benefits that enhance your career, health, and happiness!

SimSpace is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. In compliance law, all persons hired will be required to verify identity and eligibility to work in the United Kingdom. Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. SimSpace encourages you to break that statistic and to apply. We look forward to your application!

 

SimSpace is an Equal Opportunity Employer:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

SimSpace does not and shall not discriminate based on race, color, religion (creed), gender, gender expression and identity, age, national origin (ancestry), disability, marital status, sexual orientation, or military/veteran status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. SimSpace encourages you to break that statistic and to apply. We look forward to your application!

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact careers@simspace.com.

SimSpace does not accept unsolicited resumes from employment agencies.

Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range.

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