ABOUT SINGULAR GENOMICS
Singular Genomics is inventing at the forefront of genomics, one of the world’s fastest-growing industries. The commercially available G4® Sequencing Platform is a powerful, highly versatile benchtop genomic sequencer designed to produce fast and accurate results. In addition, the company is currently developing the G4X™ Spatial Sequencer, an upgrade to the G4, which will leverage Singular’s proprietary sequencing technology, applying it as an in situ readout for transcriptomics, proteomics and fluorescent H&E in tissue, with spatial context. Singular Genomics’ mission is to empower researchers and clinicians to advance science and medicine.We foster a culture of creativity and technical excellence, both catalysts for innovation. We celebrate diversity, emphasize collaboration and, as we rapidly mature, we are constantly looking at ways we can do better for our people.
Our Headquarters are located on the Torrey Pines Mesa, in La Jolla, California at the center of the biotech hub. Our Manufacturing facility is in Sorrento Valley.Position Summary:
The IT Support Analyst will support our internal customers with high quality, rapid IT service and help manage on-site employees’ requests for service, workstations, and related infrastructure. In this position, you will be responsible for driving daily support and troubleshooting and expand upon your current technical skillset by joining an existing team. Additionally, you will have the opportunity to continue building your engineering ability solidifying and supporting a cutting edge, growing environment. You will apply technical skills and creativity in support of Next Gen Sequencing (NGS) instrument development for Singular Genomics platforms. This role reports to the Manager, IT Operations. This position is on-site.
Responsibilities:- Provide timely attention to address all internal helpdesk requests for all employees regardless of location.
- Performs daily ticket maintenance and management. Follows up on requests and annotates tickets meticulously as appropriate with status updates/progress.
- Provides white glove service with a customer service orientated posture.
- Installs software and administers system capabilities.
- Assists with planned maintenance and related administration duties.
- Organizes and coordinates support requests, change requests and other incidents.
- Participates in the creation and maintenance of documentation, work instructions and configuration standards.
- Assists with IT Coordination and support of collaboration software usage such as Slack, Zoom, E-Mail and Office 365
- Provides support to Linux environments, VMs and workstations
- Makes recommendations on system and process enhancements based on user feedback.
- Responsible for awareness and knowledge of ITIL processes, information security, and other compliance measures to maintain IT best practices.
- Onboards, Offboards and Images machines while providing logistical support for end user workstation deployment.
- Participates in escalation support and connecting users who need assistance to solutions.
Required Qualifications:
- Bachelor's Degree or Certification in IT, Information Systems or related.
- 1+ years of working in IT Operations or Customer Support
- Resourcefulness, critical thinking and problem-solving aptitude
- Excellent working knowledge and hands-on experience on managing computer systems and servers, security, network, system administration, database, and data storage systems.
- Strong & motivated willingness to learn, handle tasks and be a “self-starter”
- Knowledge of Linux administration, commands and interaction is required
- 1+ years of experience in Microsoft windows Server OS administration
- 1+ years of demonstrated ability to solve issues with innovative solutions.
- Ability to self-manage day to day tasks without direct attention.
- Prior experience with a IT ticketing system such as Zendesk, Samange, Jira or other
- Able to analyze customer needs and reach acceptable solutions including de-escalation of attitudes when needed for quality customer service
- Able to maintain confidentiality of information, systems, and employees.
- Experience administering AzureAD, Okta, Microsoft AD, ADFS, DNS, DHCP or similar.
Preferred Qualifications:
- Previous experience with laboratory/diagnostic company/life science growth and expansion both in the US and global
- Prior experience as part of a IT buildout team or similar within start-up environment
- Knowledge and application of multi-operating systems including Windows, Mac, Linux/Unix and SAN platforms.
- Experience using and/or troubleshooting cloud datacenters such as AWS or Azure.
The estimated base salary range for this role based in the United States of America is: $68,640 - $83,300. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Should the level of the role change during the hiring process, the applicable salary range may be updated accordingly. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.
Singular Genomics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Singular Genomics is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can provide their name and contact information to our Accommodations team at accommodationsrequest@singulargenomics.com. Your request will be responded to as soon as possible.