Warehouse Manager

About us:

SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3PL). We’re building innovative ecosystems that power the booming e-commerce industry. Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.

At SKUTOPIA, we offer unique products that are revolutionizing the e-commerce industry. Our SaaS solution empowers businesses to efficiently manage orders, inventory, shipping, and warehousing across multiple storefronts. Our RaaS (Robotics as a Service) solution, a testament to our deep technology focus, enables merchants to fulfil online orders at unprecedented speed and quality, leveraging our in-house software, AI, and computer vision technologies.

About The Role

Our SKUTOPIA Distribution Centre located in Altona, Melbourne, is almost ready to open and will deliver a premium service to our ecommerce merchants and end consumers, initially fulfilling up to 10,000 orders per day before ramping up in the future.

We are looking for a Warehouse Manager to oversee and grow all operational aspects, identify areas for improvement, and build a high performing fulfilment team. We are looking for a candidate with a proven track record in fulfilment operations management, particularly in automated environments, high-growth startups, or eCommerce sectors.

In this role you will:

• Drive the day-to-day operational success and growth of our warehouse situated in Altona, Victoria.
• Be a safety champion. Lead the team in managing risks within the facility, inform and drive the safety management program and embed a safety -first culture within the organisation.
• Be merchant-obsessed. Define and maintain priorities within the warehouse that directly support achieving merchant-facing outcomes including ensuring dispatch-on-time, stock transfer prioritisation and exception handling are completed in line with agreed SLAs.
• Collaborate with our operational excellence team, product development and commercial teams to provide operational insights and feedback to inform our SKUTOPIA WMS feature road-map and onboarding strategy.
• Recruitment for all warehouse staff - casual and full time. Creating an engaging and extensive onboarding programme. 
• Lead the team by living our company values, engaging and working to retain employees.
• Grow and mentor our employees. Work with the Head of Operations to ensure high-potential staff are provided with development opportunities and build-out a high-performing team.
• Challenge all warehousing and fulfilment practices and stay up to date with the latest trends and improvements in this space.
• Work in partnership with senior leadership to drive the company's goal of environmental positivity by implementing best-in-class practices into the warehouse.

On a day-to-day basis, you can expect to:

• Oversee daily operations of the warehouse through collaboration with senior management and the warehouse team, rolling up your sleeves, and making sure things happen when you see a need.
• Lead and support the warehouse team, mentor and coach them to provide their best work.
• Manage a range of different stakeholders and their differing interests and priorities including online merchants, our internal development team and leadership team.
• Take a strategic approach to creating solutions that will provide efficiencies and allow for increased productivity within the fulfilment aspects of our national robotic fulfilment footprint.
• Help to define new strategies and initiatives to drive business growth, working with the Operations Excellence team.
• Work with the Head of Operations to achieve budgeted profit and loss performance and key performance indicators, with full accountability to meet site budgets, amend forecasts and drive improvements.
• Serve as a subject matter expert, handling inquiries, problem solving and developing action plans to address them, and ensuring that communications to the business are clear and timely.

We think you will need:

• 5+ years in a fulfilment operations role, ideally in a high-growth environment or with large retailers.
• Experience managing a team of warehouse workers - rostering and recruiting casual & full time workforce.
• Strong, evidenced leadership skills.
• Highly driven - Motivation and hands on - with the attitude to 'get stuff done'.
• Dedicated to efficient warehouse productivity.
• A desire to learn and work with high tech automated operations.

When you join us, you’ll be an important pillar of a rapidly growing startup. From day one you will be challenged to take risks, think big and make an impact while getting lots of love and support from the team. With our expected growth over the next 12 months, this is a role with plenty of breadth and variety where you can grow with us and be proud of what we achieve together.

We proudly welcome people from all diverse backgrounds. When you join SKUTOPIA, we want you to bring your whole self to work and we value your unique contribution.

What's next?

If you're keen to find out more, apply now with your resume and we'll be in touch soon. After an initial screening call, you can expect an initial ‘getting to know you’ meeting to provide more detail about the role and answer your questions. We may then provide a skills-based task followed by a final interview.

Still on the fence?

We know that statistically, some groups are less likely to apply for a role than others, depending on their perception of whether they meet some or all of the criteria. If you have most of the things we're looking for, we encourage you to apply!